Afternoon Receptionist

Receptionist Position at Summit Academy OIC

The Receptionist serves a critical role as the first point of contact for all students, staff, and visitors to Summit Academy OIC. This person is responsible for greeting all students, staff, and visitors (prospective students, donors, government representatives, and others); answering all incoming calls; and performing administrative duties to support the Enrollment Team.

Essential Functions

• Answers all incoming calls to a 7-line switchboard and directs callers to the appropriate extension.
• Provides information about Summit Academy OIC and its programs to callers and visitors.
• Greets and directs all visitors to Summit Academy OIC.
• Ensures visitors sign in, are issued a visitor I.D., and are escorted by a staff member throughout the building at all times.
• Manages the check-in process for all prospective student information sessions.
• Coordinates bulk mailing to students and/or prospective students.
• Receives, sorts, and forwards incoming mail, packages, and other deliveries as appropriate.
• Coordinates the pick-up and delivery of express mail and courier services (e.g., FedEx, UPS, etc.).
• Assists in the ordering, receiving, stocking, and distribution of office supplies.
• Assists with various administrative tasks, such as filing and recordkeeping, preparation of student recruitment material, tracking calls of inquiry from prospective students in the student database, scheduling appointments, distributing parking permits, ordering business cards, and other special projects as assigned.
• Maintains room reservation schedule for all conference and meeting rooms.
• Maintains the lobby's appearance and neatness.
• Coordinates with Marketing to ensure electronic signage is continually updated.
• Conducts outgoing phone calls to students and prospective students as assigned.
• Works closely with the Enrollment Team in ongoing enrollment initiatives such as confirming student attendance, entering data into the student database, etc.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Excellent communication skills: in person, over the phone, and in writing.
• Excellent listening and interpersonal skills.
• Ability to interact and build rapport with diverse individuals from all walks of life, from prospective and current students to high-level donors and government officials.
• Strong organizational skills and the ability to prioritize and multitask.
• Customer-service skills.
• Ability to remain flexible and adapt quickly to changing situations.
• Ability to work efficiently and accurately in a fast-paced environment with multiple interruptions.
• Strong administrative skills, including demonstrated proficiency in Microsoft Office and data entry; experience with CampusVue is a plus.
• Ability to accurately capture messages and information.

Supervisory Responsibility

None.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

This is a largely sedentary position that requires the ability to remain stationary for extended periods. Extensive use of computer, keyboard, and mouse. Must have the ability to sit and stand for extended periods of time; exhibit manual dexterity to dial a telephone, to enter data into a computer; to see and read a computer screen and printed material with or without vision aids; hear and understand speech at conversational levels and on the telephone; speak in audible tones so that others may understand clearly in person and on the telephone; physical agility to lift up to 10 pounds to waist height; and to bend, stoop, walk and reach overhead.

The person in this position frequently communicates with students who have inquiries about Summit Academy OIC and must be able to exchange accurate information in these situations.

Position Type & Expected Hours of Work

This is a part-time, non-exempt position under the Fair Labor Standards Act (FLSA). It is eligible for overtime pay for hours worked in excess of 40 hours in one workweek. Expected hours of the position are Monday through Friday, 12:00 pm to 4:30 pm (Approximately 22.5 hours per week). Occasional mornings, nights, and weekends may be required to meet the expectations of the job.

Travel

No travel is expected.

Required Education & Experience

• High school diploma or GED
• Prior professional experience in customer service
• A minimum of one year of experience in a receptionist/administrative support role in a professional office environment.

Preferred Education & Experience

• Two years of experience as a receptionist or in an administrative support role
• Professional experience in an adult education setting

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO

It is the policy of Summit Academy OIC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Summit Academy OIC will provide reasonable accommodations for qualified individuals with disabilities.

Benefits

• Paid Time Off (PTO)
• 10 Annual Paid Holidays plus 1 Floating Holiday
• 401(k) Retirement Plan with Employer Match
• Annual Bonus Eligibility