Customer Service Rep

Pay Range $14.00-$15.00 Position Title: Part‑time Customer Service Representative Reports To: Store Manager and Assistant Manager Job Objective: This position is responsible for positive and courteous customer engagement through operating the cash register and electronic scanner to itemize and total customers' purchase, receive payment, and assist in bagging purchases. This position reports to and receives direction from the Store Manager and Assistant Manager. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that contributes to the increased profitability of the store and exhibits commitment to customer service. Principal Duties and Responsibilities: Greet customers and promote outstanding customer service with all guests and associates. Responsible for accurate cash handling. Accepting money and providing change to customers. Handle customer complaints, take prompt and appropriate action to resolve the problem, or determining when to elevate the problem to management. Drive sales through effective communication with customers. Complete any paperwork required. Keep accurate logs of transactions as necessary. Inform supervisor of equipment breakdown or adjustments required. Follow appropriate food‑handling procedures. Ensure shelves and racks are stocked, clean, and neat. Strong attention to detail and problem‑solving skills. The staff is responsible for the upkeep and appearance of every part of the store including restrooms and storefront. Follow all procedures for daily duties, closing and opening, ensuring all transactions are correct and any mistakes are noted or corrected. Adhere to all City, County, and State regulations, policies, laws, and ordinances. Maintain a clean and customer‑friendly environment inside and outside the store. Protect store assets by being aware of security processes, checking IDs when appropriate, and staying alert to the behavior of people in the store. Maintain and develop Staples Enterprises, Inc's corporate image and reputation through ethical activities, confidentiality, and great customer service. Continuous improvement through self‑development, educational training, and attending all training sessions required by law and the Company. Qualifications of the Position: Excellent customer service skills. Strong communication skills. Ability to read and follow written instructions. Able to work in a fast‑paced environment. Physically able to perform light to medium lifting (50 lbs.), pushing, pulling, reaching, bending, and walking. Ability to manage and prioritize a variety of activities simultaneously. Ability to stand for several hours at a time. Must be available to work days, evenings, weekends, and holidays. Exposure to outside weather conditions and walk‑in cooler and freezers frequently. Ability to handle raw, frozen, and cooked food products, where applicable. Ability to work with nuts and other allergens. #J-18808-Ljbffr