Client Success Director

Job Title: Client Success Director

Reports to : VP, Client Success

Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our clients become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our clients remove inefficiencies in their global transportation spend. The Client Success Director will be responsible for the client’s success and growth with Intelligent Audit for Tier 1 & 2 accounts.

What You Will Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

• Foster relationship with decision maker at owned client accounts
• Identify upsell opportunities
• Prep for renewal success
• Achieve annual quota
• Maintain 100% controllable, client retention
• Act as an internal advocate for the client
• Act as an escalation point for the client
• Drive quarterly business reviews
• Participate in regular client check ins
• Coach CSM’s on needs, opportunities for improvement
• Weekly check and reporting against KPI’s
• Weekly check and escalate against client health dashboard
• Monitor margin reporting and take action as needed
• Ensure CRM stays up to date

What You Will Bring:

• Excellent verbal, interpersonal and written communication skills
• Team player with the ability to operate effectively in a fast-paced environment
• Ability to work with all levels of internal staff, as well as outside clients and partners
• Strong Customer Facing experience.
• Strong analytical, problem-solving, and decision-making capabilities
• Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
• Ability to communicate effectively with both technical and non-technical audiences
• Comfort with a remote team environment
• Demonstrated success in a collaborative, entrepreneurial and dynamic work environment

Minimum Qualifications :

• Bachelor’s degree or similar experience
• Minimum 7+ years of experience (Account Management, Audit, Logistics, Transportation)
• Freight, Pay & Audit experience preferrable.
• Proven success in a fast-paced, high-growth, account management role