Billing Specialist

Billing Specialist

The Billing Specialist may be based in our Scottsdale, AZ or Westchester, OH office.

Under moderate supervision the Billing Specialist will reconcile insured's accounts and discrepancies and assist team in resolving matters pertinent to the processing and recovery of insured's balances. This position will be assessed based on customer focus, productivity, accuracy and thoroughness, and ability to learn and apply new skills.

• Serve as first point of contact and resolution, via phone and email, for customer billing questions
• Day to day processing of billing reports and financial handling, including but not limited to applying lockbox payments, manual payment application, generating refunds, reviewing and applying suspended cash, transferring funds, and investigating failed payment transactions, etc.
• Foundational support of billing needs and inquiries from internal business partners
• Collaborate with Underwriting and Finance teams to recommend updates and process optimizations to increase quality and efficiency of billing function
• Special projects as needed

Qualifications:

• High school education or equivalent and one to two years insurance experience preferred
• 1-3+ years of billing and financial transaction processing experience required
• Insurance industry experience preferred
• Proficiency in Microsoft Word and Excel and typing of a minimum of 50 words per minute are required
• Ability to understand priorities and meet deadlines
• Strong customer service proficiency, requiring high levels of collaboration and partnership
• Exceptional verbal and written communication skills, your communication style is flexible to the situation, you communicate clearly, concisely, and with a purpose
• Well organized and able to work independently
• Strong attention to detail

Additional Company Details:

• Travel is not required for this position. • While performing the duties of this job, the employee is typically required to sit and talk or listen. The employee is infrequently required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. • The employee must occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job typically include close vision, occasional use of depth perception, infrequent need for distance vision, color vision, and ability to adjust focus. • The noise level in the work environment is usually moderate. • Most functions of this position are completed while sitting at one's desk and working on a computer.

Sponsorship Details:

Sponsorship not Offered for this Role