Emergency Response Coordinator

About the Role When a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person. This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough. This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work. What You Will Do Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives Explain Insurcomm services and close signed agreements at point of contact Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory Monitor lead sources and community channels so you can be on-site fast when an emergency happens Support marketing and community outreach in your territory when not actively on a response Stay current on required IICRC certifications and Insurcomm training programs Requirements What You Bring 4 to 6 years of experience in restoration or property services — mitigation, construction, ERC, or project coordination 4 to 6 years of experience in military, fire service, EMS, law enforcement, or emergency dispatching 4 to 6 years of experience in sales and customer service in a field or high-contact environment 4 to 6 years of experience in insurance or property management Specific Qualities You stay calm when things are chaotic. Property owners in crisis need someone steady. You are a people person. Building trust quickly is what this job runs on. You are self‑motivated. Your territory, your schedule, your results. You close. Empathy matters, and so does the ability to get to yes. You are organized. Managing multiple leads, contacts, and handoffs requires it. A high school diploma is required; an associate's degree or related certification is a plus. You Will Thrive Here If You Are Energized by helping people through hard situations, not just completing transactions Comfortable being on call and working a schedule that shifts around real emergencies Attracted to compensation that rewards your effort directly Interested in building a career in restoration, property services, or emergency management Connected in your local community, or ready to build those relationships Benefits A role with real impact — you help people through some of the hardest moments of their lives Competitive base salary with performance incentives tied to closed jobs and revenue Comprehensive health, dental, and vision coverage 401(k) with company match Generous PTO and 9 paid holidays Company vehicle or vehicle allowance Paid training and IICRC certification support The stability of a 30-year-old company with the energy of a growing national brand Career growth across multiple companies and markets under the Fortify umbrella A team that values plain talk, hard work, and doing right by our customers Equal Opportunity Employer Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. #J-18808-Ljbffr