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Part-time Customer Service Manager

$18 - $22 per hour

States Made

Part-time Customer Service Manager

States Made is a full-service merchandise partner for nonprofits, political campaigns, and socially conscious brands. We believe in the power of a well-designed t-shirt to raise vital funds and increase awareness of important issues. We create legitimate e-commerce stores for each of our partners, using best practices for merchandising, marketing, UX and design.

We are looking for a Customer Service Manager with impeccable written and verbal communications skills. Someone who lives for giving folks a good experience and making people's day – and can meticulously manage the behind the scenes systems.

Your role will include:

  • Responding to our clients' customer inquiries
  • Working with vendors to solve problems for individual customers
  • Elevating any trends to concerns to the greater States Made team
  • Owning the customer service ticket tank and ensuring it's well organized

Our ideal candidate:

  • Has 1-2 years working in a customer service related role
  • Is a great communicator who cares deeply about a well-crafted and grammatically-correct e-mail
  • Is a self-starter – you don't wait for someone to tell you what to do and ask for help when stuck
  • Isn't afraid of a little ambiguity and thrives in a fast-paced environment
  • Is passionate about progressive causes and social good – and the shoppers who are, too!

This is a part-time/freelance position. We're looking for someone who can dedicate 10-15 hours a week during fairly regular time slots, with possible increase during holidays.

  • Fully remote!
  • Flexible hours, but need to attend a weekly 11:30AM ET meeting
  • Hourly rate is $18-$22 depending on experience
  • Must have your own laptop and dependable internet

To apply, send us your resume and a brief note about why you're interested, and please include any relevant Shopify or data management work you've done. We care more about initiative and problem-solving than a perfect resume—show us how you think!

Send an email to View email address on click.appcast.io with the subject line: Customer Service - FirstName LastName.

Vacancy posted 1 day ago
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