(USA) Global Account Manager

Essential Duties and Responsibilities

• Infiltrate assigned client(s) by building a close professional relationship with all decision makers in terms of transportation and Logistics.


• Work closely with local operations team, Key Account Managers and Regional Account Manager (RAM) to ensure all service expectations are being met.


• Understand client’s problems and challenges, while looking for opportunities to design, offer, sell and implement competitive logistics and supply chain solutions related but not limited to: air freight, ocean freight, domestic trucking, customs brokerage, project management, rigging, and assembly.


• Provide prompt and compelling service proposals to address client’s requirements, earn trust from client and reduce/eliminate client’s willingness to look for quotations from competitors or to launch RFQ processes.


• Develop account-specific growth strategy and metrics to track success.


• Develop relationships with current and new prospective suppliers to ensure service proposals are competitive for the client and profitable for MEC. Ensure that reputable suppliers in place for handling day to day cross border and trucking needs.


• Become knowledgeable on MEC’s capabilities and success stories within the client’s  industry of focus .


• Develop new customer relationships with companies within the  industry of focus and geographically related to the district/area where employee is located.


• Drive contract management process and be responsible for accurately and timely quotations for assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates. Must work closely with Director of Account Management, Sales heads, and Ops to ensure that all pricing is aligned as needed.


• Responsible to develop, maintain, train, certify, and re-certify all full time, part time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures).


• Define and implement client specific SOP’s and ensure that they are being adhered to throughout the MEC Organization at regional and local levels.


• Responsible for ensuring that all customer requested milestones and metrics are being met to exceed client expectations. Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.


• Organize and lead local Customer Business Reviews.


• Other duties as assigned my management. 

Management Responsibilities

This position could supervise up to 4 full time employees and may supervise temporary employees from time to time based on volumes.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer oriented person, with operational experience in freight forwarding and logistics


• Experience penetrating existing clients


• Strong Freight Forwarding Operational Background


• Understanding and ability to present and sell supply chain solutions


• Capable of generating new sales leads and customer relationships


• Past account management experience a plus.


• Minimum 10 years of freight forwarding experience required – preferably within Air Import Operations

• Associate or bachelor’s degree (Business, Management, Engineering, Transportation, or associate field), or 8-10 years related experience and/or training, or equivalent of education and experience.