Key Account Manager - Global Forwarding

C.H. Robinson is looking for a strategic and customer-focused Key Account Manager for our Global Forwarding division to drive growth, strengthen retention, and expand partnerships across a portfolio of key accounts. In this role, you will make a direct impact on the organization by identifying new business opportunities, delivering innovative supply chain solutions, and helping customers achieve their business goals while growing revenue and market share. You will serve as a trusted advisor, lead complex negotiations, collaborate across global teams, and champion continuous improvement to deliver exceptional customer outcomes. If you thrive in a fast-paced, relationship-driven environment and are passionate about creating value for customers, we encourage you to apply.At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.Responsibilities:The duties and responsibilities of this position consist of, but are not limited to, the following:Build and expand trusted relationships with key stakeholders across customers’ supply chain organizationsDevelop and execute account strategies that grow market share, strengthen retention, and advance qualified opportunities through the CRM pipelineLead strategic business reviews using customer data, performance trends, and market intelligence to uncover growth opportunities and recommend impactful solutionsPartner with subject matter experts and cross-functional teams to design integrated supply chain, technology, analytics, and service solutionsLead complex pricing discussions and negotiations with management- and director-level customer stakeholdersManage RFPs, proposals, awards, pricing strategies, and account transitions based on customer priorities and buying behaviorsAdvocate for customers across the organization, align internal resources, navigate challenging conversations, and drive timely resolution of complex issuesCollaborate with operations, sales, capacity, product, and supply teams to establish effective processes, optimize execution, and deliver against customer KPIsMonitor financial results, volume, service performance, accounts receivable, and customer feedback to protect account health and drive corrective actionChampion continuous improvement, automation, cost avoidance, and innovative solutions that enhance customer outcomes and operational efficiencyRequired Qualifications:High School diploma or GEDMinimum 4 years of experience in sales and/or account managementAbility to travel up to 30% (domestically and internationally)Preferred Qualifications:Supply chain knowledge Bachelor’s degree from an accredited college or university Proficient in Microsoft Office Suite of Programs Demonstrates and drives a data driven approach Demonstrated influencing, negotiation, collaboration, communication and presentation skills Proven track record of delivering measurable financial results through sales or account management solutions Values a diverse and inclusive work environment We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$75,700.00 - $158,340.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\Veteran BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending Accounts Health Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING pageSummaryLocation: Southfield, MI United States of America; Independence, OH United States of AmericaType: Full time