Customer Service Representatives

Open Date 09/08/2026 Requisition Number PRN17453N Job Title Customer Service Representatives Working Title Customer Service Representatives Career Progression Track S00 Track Level S2 - Intermediate, S1 - Entry Level Support FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 20 Full Time or Part Time? Part Time Shift Day Work Schedule Summary 15-20 hours a week, some weekends and holidays Is this a work study job? No VP Area President Department 00435 - University Campus Store Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range Starting: $14.50/h Close Date 10/08/2026 Priority Review Date (Note - Posting may close at any time) Job Summary The Customer Service Representative is a part-time, customer-facing position that supports daily retail operations at the University of Utah Campus Store. This role provides helpful, knowledgeable service to students, faculty, staff, alumni, and visitors; assists with sales transactions; maintains merchandise and store presentation; and supports stocking, inventory, and other operational needs. Employees may work in a variety of Campus Store locations or departments based on business needs. Provide courteous, timely, and solution-focused customer service. Assist customers with locating merchandise, answering basic product questions, and directing them to appropriate team members when needed. Operate point-of-sale systems and accurately process sales, returns, exchanges, and other customer transactions. Stock, replenish, organize, size, fold, and merchandise products according to established standards. Maintain clean, safe, and organized sales floor, cashier, fitting room, stockroom, and work areas. Assist with receiving, unpacking, labeling, pricing, and preparing merchandise for the sales floor. Support inventory-related activities, including counts, restocking, and identifying damaged, missing, or misplaced merchandise. Follow Campus Store procedures for cash handling, loss prevention, safety, customer service, and University policies. Assist with promotions, events, seasonal business needs, and peak-volume periods. Communicate effectively with supervisors and coworkers and contribute to a positive, team-oriented work environment. Perform other duties as assigned. Customer Service Representative, I Act as resource to customers on non-product related customer service requests and issues. Coordinate with other internal departments to resolve issues and follow through with client until completion. May take escalated calls from call center agents and use limited discretion/decision-making authority as needed to resolve customer issues. For product or service-related inquires, transfer customer to appropriate technical support group. May provide non-technical initial client on-boarding in absence of dedicated resource within organization. Performs routine tasks as directed and under close supervision. Requires little to no related experience. This is an Entry-Level position in the Support track. Customer Service Representative, II Act as resource to customers on non-product related customer service requests and issues. Coordinate with other internal departments to resolve issues and follow through with client until completion. May take escalated calls from call center agents and use limited discretion/decision-making authority as needed to resolve customer issues. For product or service-related inquires, transfer customer to appropriate technical support group. May provide non-technical initial client on-boarding in absence of dedicated resource within organization. Completes routine tasks under moderate supervision. Requires at least 1 year of related experience. This is an Intermediate Level position in the Support track. Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels: Customer Service Representative, I: Requires little to no related experience. Customer Service Representative, II: Requires at least 1 year of related experience. Preferences Previous customer service, retail, cash handling, or merchandising experience. Strong communication and interpersonal skills. Ability to work a flexible schedule, including evenings, weekends, holidays, and peak campus or event periods as needed. Additional Information The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at View phone number on click.appcast.io for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at View phone number on click.appcast.io or View phone number on click.appcast.io or University Human Resource Management at View phone number on click.appcast.io if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page . Online reports may be submitted at ** report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. #J-18808-Ljbffr