Reservation Agent

Reservation Agent

Step into the center of campus life! We are seeking a Reservation Agent who blends upscale hospitality with the vibrant energy of a university community. You are the first impression for visiting professors, proud alumni, guest speakers, and excited families. If you love a fast-paced environment and delivering high-end service, this is your place to shine.

Set the Standard: Welcome guests with sophisticated, warm service. Provide expert local recommendations and handle check-ins and checkouts with flawless execution.

Curate the Experience: Partner closely with housekeeping and management to anticipate guest needs and fulfill special requests smoothly.

Drive the Logistics: Manage advanced reservations and maintain daily business reports with high accuracy and attention to detail.

Inspire the Crew: Assist with training and mentoring student workers or support staff, setting a premium example of hospitality.

Bridge the Community: Interface professionally with university departments, VIP guests, and internal staff to ensure flawless operations.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.

Minimum Requirements: Knowledge normally acquired through completion of a high school education; one to three years of related and progressively more responsible or expansive work experience in hotel reservations; to include experience with computerized hotel accounting and reservation systems, negotiation of room and block rates, preparation of standard hotel reports, direct customer service; or an equivalent combination of education and experience.

Desired Qualifications:

• 1 to 3 years of progressive experience in hotel reservations, with a proven track record of handling high-end customer service.
• Strong experience with computerized hotel accounting and reservation systems, plus the skills to prepare standard hotel reports.
• Proven ability to negotiate room and block rates confidently and professionally.
• Excellent communication skills suited for an upscale clientele and academic VIPs.
• High school diploma required, though we happily welcome an equivalent combination of education and hands-on hospitality experience.

Equal Employment Opportunity Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.