Receptionist/Frontdesk (Bilingual, Spanish and English) Encino, California

Job Description

Job Description

Position Summary

Responsibilities

• Greet visitors and patients in a timely and friendly manner
• Answer telephones and relay messages
• Manage the flow of patients by informing the appropriate personnel about the schedule of arrivals of delays of clients
• Communicate with the medical personnel and patients regarding essential matters, including changes in schedule, clearly and efficiently
• Keep a tidy and organized work station to make sure guests satisfaction and comfort
• Maintain privacy of patients; assure patient confidentiality at all times
• Assist patients with completion of documents (as needed)
• Relay information to patients regarding preparation for laboratory tests and examinations
• Accurately type routine correspondence and reports using personal computer 
• Communicate necessary information with office personnel regarding patients
• Follow patient processing procedure
• Other duties as assigned

Skills

• Strong work ethic and high level of professionalism
• Strong attention to detail
• Ability to maintain professional judgment
• Ability to react calmly, professionally and effectively in stressful or emergency situations
• Basic knowledge of medical terminology
• Ability to multitask, manage and organize efficiently and effectively
• Excellent verbal and written communication skills with the ability to clearly communicate

Requirements

• High School diploma or equivalent
  
• Can speak the language of both Spanish and English excellently
• Prior office experience
• Knowledge of medical terminology is a plus
• CPR certified is a plus
• Amenable to work in our Bakersfield Office
  Address:
  

Bakersfield:

• • Balboa Blvd. Suite 11191316 Encino, California

Physical Demands and Work Environment

• Environment: Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions
• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged period of time; to occasionally stoop, bend, kneel, crouch, reach and twist; to lift, carry, push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard’ to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction. The office has fluorescent lighting

Hearing: Hear in the normal audio range with or without correction

1. The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
2. The Front Office Personnel is the initial point of interaction with our patients, either personally or by telephone. The front office medical receptionist will receive the patient in a friendly manner and provide or direct them to the appropriate services required within the organization. Scheduling appointments, assisting the patients with paperwork and working with others in a team environment are necessary.