Patient Referral Coordinator - Centralized Referrals (Full-Time, Temporary, Days)

Patient Referral Coordinator

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their familiescare that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

The Patient Referral Coordinator is responsible for verifying and updating patient demographic data and verifying insurance eligibility. The Patient Referral Coordinator is responsible for collecting and processing departmental referrals, new patient packets, external reports, and data entry into the Electronic Medical Record (EMR) on a daily basis. The Patient Referral Coordinator is responsible for communicating with Financial Coordinators to ensure insurance authorizations are valid for procedures, tests, or treatments the patient must have before initial visit with the provider. This would include scans, medications, x-rays, biopsies, and any other treatments/procedures. The Patient Referral Coordinator creates a friendly, cooperative impression throughout all interactions with internal and external customers and works independently to prioritize and manage multiple functions in fast-paced environment. The Patient Referral Coordinator is responsible for establishing and maintaining an orderly work environment that supports the smooth operations for the Clinic/Department. The Patient Referral Coordinator attends assigned meetings.

EDUCATION / TRAINING / EXPERIENCE:

Minimum:

Two years of experience in a medical front office or back-office setting and two years clerical and data entry experience OR Six months experience as a Clinic Registration Rep at Enloe Health

Desired:

Prior office experience in specialty being hired for (ie Women's health, Oncology, etc)

Prior medical billing experience

Medical terminology

Database knowledge

Data research and report composition

Internet use

Electronic Medical Record

SKILLS / KNOWLEDGE / ABILITIES:

Must demonstrate technical competence, communication skills, good organization, planning skills, creative problem solving and sensitivity for the patient and family in crisis. Demonstrates knowledge of specialty specific diagnoses. Able to communicate in a knowledgeable and articulate manner with physicians and nurses regarding patient status and care required. Able to work with other department staff and all other hospital personnel in professional, positive, efficient, and tactful manner. Able to deal with the public in a professional and tactful manner, as it relates to questions or concerns regarding patient's conditions, status and care preferred. Ability to interface with all hospital departments so that the resources may be utilized to maximize patient care in an expedient fashion. Must be able to change priorities with the ever-changing patient status and subsequent workloads required. Must possess computer data entry skills. Must be able to fulfill the essential functions of the position.