HR Service Center Specialist

About the Department NC State University Human Resources provides services to employees subject to the NC Human Resources Act ("SHRA" employees) as well as faculty, administrators and professionals exempt from the NC Human Resources Act ("EHRA" employees), temporary employees, and student employees. NC State is a non‑unionized environment and part of the University of North Carolina System. University Human Resources (UHR) is composed of the following talented teams: Benefits, Employee Wellness, and Work‑Life; Classification & Compensation; Employee Relations; HR Communications; HR Continuous Improvement; HR Information Management & Analytics; Learning & Organizational Development; Onboarding; Executive Search Services; and Talent Acquisition & Employment. To support the academic, research, and extension mission and goals of NC State, the Division of Human Resources implements a strategic university‑wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach. Wolfpack Perks and Benefits As a Pack member, you belong here , and can enjoy exclusive perks designed to enhance your personal and professional well‑being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! Attain work‑life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part‑Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Essential Job Duties Are you someone who enjoys helping others and making a difference? As an HR Service Center Specialist, you’ll be the go‑to person for both internal UHR and campus employees as well as external customers, helping them navigate everything related to University HR—whether it’s answering questions, resolving issues, or pointing them in the right direction. Deliver top‑notch customer service through phone, email, in‑person, and HRNow (ServiceNow). Answer HR‑related questions from employees, faculty, managers, and more—escalating issues when needed. Help users understand how to navigate HRNow (ServiceNow) for self‑service and support. Assist job applicants with the basics of the hiring process, like password resets and recruitment questions. Process I‑9 forms, conduct background checks, and verify education. Stay up to speed on HR services and share info when needed. If you’re tech‑savvy, enjoy problem‑solving, and want to be part of a team that helps others, this could be the role for you! This position is open for current NC State Employees only, permanent or temporary. Other Responsibilities Generate and disseminate communications as directed such as separation letters. Identify gaps in the delivery of customer service and provide solutions. Provide assistance in performing and conducting special projects. Effectively manage conflicting priorities. Collaborate with colleagues to understand employee/client needs and requirements. Other duties as assigned by management. Minimum Experience/Education Bachelor’s degree; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Preferred Qualifications Experience providing customer service in a human resources, shared services, higher education, or other high‑volume service environment. Experience using HR information systems, case management platforms (e.g., ServiceNow), applicant tracking systems, or other enterprise software to manage customer inquiries and transactions. Knowledge of human resources processes, including employment verification, I‑9 processing, background checks, recruitment support, or employee onboarding. Experience interpreting and communicating policies, procedures, or technical information to a varied customer base while maintaining accuracy and confidentiality. Demonstrated ability to manage multiple priorities in a fast‑paced environment while collaborating effectively with colleagues and delivering exceptional customer service. Required License or Certification N/A Notice to Applicants Please note that the work history on your resume must also be included in your application. Special Instructions Along with your completed application, please include as attachments a cover letter, resume, and contact information for at least 3 professional references. EEO Statement NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E‑Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. #J-18808-Ljbffr NC State University