Installation Project Services Coordinator

Big Ass Who?We didn’t set out to start a fan company. We set out to solve a problem—workplace discomfort. (Sorry, HR, not your kind.) Facilities become furnaces during the summer, but businesses still expect peak performance and productivity. Without providing the basic human right of comfort, that’s just asinine. Seeing how overhead fans cooled California dairy cows begged a massive question for our founder. “Can a fan be made to revolutionize comfort for people?” he uttered.That’s when the HVLS Fan Company was born—with the first-ever patented high-volume, low-speed fan. But that name? BOR-ing. And customers knew it. We kept getting calls asking, “Are you the guys who make those big ass fans?” Hell yeah, we are. And Big Ass Fans was born, complete with our own cheeky donkey mascot, Fanny. Today, we don’t just move air, we transform experiences. Big Ass Fans deliver comfort where it counts. We build every product like lives depend on it. Because, turns out, they do.Our success is a result of the Big Ass Fans team’s innovation. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. The successful candidate will bring passion, energy, and a “get it done” mentality to BAF and the industrial business and contribute in a meaningful way to realize the company’s full potential in the market.OpportunityAt Big Ass Fans, we're on a mission to make the world safer, healthier, and more productive through better air, and the Installation Project Services Coordinator plays a vital role in bringing that mission to life by ensuring our products are installed seamlessly.This role facilitates the installation process of Big Ass Fans products from the time of sale through project completion, ensuring a smooth, high-quality experience for every customer. It involves significant interaction with sales teams, customers, vendors, and contractors to coordinate efforts, maintain timelines, and deliver results that support healthier, more efficient spaces. What You'll DoTake ownership and drive all aspects of installation including scheduling, contractor management, technical assistance, and quality assurance.Understand project scope and organize project documents including facility layouts/photos, structural engineering reports, electrical drawings, permits, and purchase orders.Establish and maintain open customer communication in conjunction with sales.\Schedule installation dates by coordinating with subcontractors and customers based on availability and preferred timeframes.Provide sales with install price quotes for jobs needing labor/material outside normal scope of work. Facilitate the set up of installer site visits as needed.Work with all BAF departments in a professional and friendly manner to resolve any technical issues with installations.Manage project scope by ensuring any changes and change orders are documented and approved by customers.Review completed installations for accuracy to be sure required procedures and methods were followed.Process and manage installer invoices and paperwork with efficiency and accuracy.Work on special projects related to project services as assigned.What You'll BringBachelor’s degree required, general electrical and/or mechanical experience a plus, especially contractingAble to work in a team atmosphere with little supervision and establish excellent working relationshipsSelf-starter with strong leadership skillsAdept at concurrently managing multiple projectsExcellent written and verbal communication skills; communicate effectively with all personnel within organization as well as external customers and contractorsThink you have what it takes, but your background doesn’t perfectly align with this role? No sweat! If this position gets your fan spinning, we encourage you to apply and tell us how you’ll succeed with your unique skills in your application. First 90 DaysEvery Big Ass Fans employee is essential in working towards the company’s growth goals, and no goal is successful without a plan. When you kickstart your BAF journey with a strong 90-day plan, you’ll be set up for a great first day, week, month, quarter and beyond! Here’s a snapshot of the first 90 days as a BAF Project Services Coordinator:Days 1-30:Complete your onboarding activities, including a 4-day FANdamentals training to learn about our brand and products at our Headquarters in Lexington, KY.Onboard with the team, stakeholders, tools, and company structure. Learn key SOPs, systems, and KPIs (Salesforce, Dispatch, Work Orders, Installer Network) through training and shadowing. Begin assisting with smaller projects under supervisor guidance while building process knowledge. Establish expectations and goals via regular check-ins, travel overview, and 30-day milestone review. Days 31-60:Refine understanding of SOPS, systemsa, and KPIs with deeper hands-on experience. Take on more and larger projects with decreasing supervisor support. Build confidence toward full ownership of responsibilities. Review process through regular check-ins and SMART goals.Days 61-90+:Demonstrate full understanding of SOPs, systems, and KPIs while assessing overall performance.Independently manage less complex projects and begin leading more complex work with minimal guidance.Build confidence and accountability to take full ownership of assigned projects. Evaluate progress, confirm readiness for role expectations, and align on any responsibility adjustments moving forward. The Interview Process:Video Screen: Show us your cool skills! This will be a one-way video screen that goes through several questions for you to answer, leaving you a certain amount of time to respond. First time doing one of these? Be yourself! Some say it helps to settle your nerves by picturing the camera in its underwear. Our First Chat: You’ll be speaking with a BAF Recruiter! Here, you’ll discuss the opportunity more in-depth, and talk through any questions you have, as well as cover any details that didn’t come out in the video screen.On-site Interview: You will be invited on-site to meet with the Hiring Manager.How do you live life Big Ass?Wonder what it’s like to walk through our Headquarters, or what benefits and perks BAFers have? Click here to learn more!Be a part of something BIGYou’re not just a member of the Big Ass Fans team; it’s BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join our mission to make the world healthier, safer, and more productive to build something truly remarkable!Why haven’t you applied yet?Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.If you need assistance or an accommodation due to a disability, you may email us at [email protected] or call us at View phone number on click.appcast.io.