Sales Account Leader

Sales Account Leader 3

The Sales Account Leader 3 receives orders and performs the order fulfillment process for specific customers or lines of business. Specializes in specific product lines for accounts where sales relationship with customers' needs to be built or maintained to/with an effective level of satisfaction and/or to correct decline in existing relationship; maintains job contracts from aerospace and industrial establishments for manufacture of company products across specific product lines; and works with sales associate team to meet customer needs through order fulfillment process.

Primary Duties & Responsibilities:

• Manages the life cycle of assigned customer accounts.
• Reviews of sales contracts, quotations, and purchase orders for meaning and impact on Organization regarding profitability, liability, export compliance, economic risk, and factors affecting customer/company relationship.
• Prepares price quotations or bids based on material and labor costs and manufacturing schedules and processes.
• Support in the leadership of sales associates and/or other sales administrative personnel to build and maintain a strong customer service relationship with the customer as possible
• Communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Partners with sales associates and/or other sales administrative team to build and maintain a strong customer service relationship with the customer.
• Inputs data and other related information for current and new customers into computer database.
• Investigates and resolves customer problems with deliveries, basic contract language interpretation, and returns.
• Support in updating customer portals as needed.

Required Skills:

• Excellent communication both internally and externally.
• Demonstrated relationship building and negotiating skills.
• Understanding planning techniques and BOM structures.
• Self-motivated, goal driven, proactive and works for results.
• Strong organizational and multitasking skills with ability to balance competing priorities.
• Strong business acumen.

Required Experience:

• Proven account management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Fluent with the MS Office suite
• 5-10 years of experience in aerospace account management

Level of Education:

• Bachelor's Degree or comparable professional experience.