Passenger Service Agent (Provo, Utah)

Summary The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated. Oversees customer complaints regarding ticketing and baggage handling when problems arise. (Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival. Always maintain the level of service expectations for the passenger and the airline customer. Comply with all company, local, state, federal, and carrier SOP and security requirements. Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. All employees are responsible for ensuring quality control in their own activities. Cooperate fully with Inspectors to achieve quality inspection commitments. High School diploma. Enthusiastic about Customer Service Ability to work nights, weekends, holidays, and varying schedules. Proficient Computer Skills Must successfully complete airline specific training programs and recertification The ability to read, write and fluently speak and understand the English language. Ability to work nights, weekends, holidays, rotating shifts and varying schedules.