Customer Service Associate

Full-Time In-Person Job Opening: Customer Service Team Member

Cindy Morgan State Farm is hiring a full-time, in-person team member to join our office. We've been serving our community for over 30 years and we're proud to provide reliable, friendly support to our customers. We are looking for someone who is service-focused with the capability to transition into service responsibilities as needed. This role is ideal for a team member who communicates well, takes initiative, stays organized, and maintains a positive attitudeespecially when helping customers.

Must Obtain a North Carolina Property & Casualty License

Day-to-Day Responsibilities

• Assist customers with billing account questions and service needs
• Help customers with policy inquiries and updates
• Support customers with claims-related questions and next steps
• Maintain accurate, organized records and documentation
• Provide excellent customer communication in a fast-paced, supportive environment

What We're Looking For

• Strong communication skills and a friendly, professional attitude
• A positive attitude and the ability to stay upbeat while helping customers
• Willingness to take initiative and help wherever needed
• Organized, dependable, and attentive to detail
• A genuine commitment to providing great customer service

Compensation & Benefits

• Competitive salary
• Opportunity to earn a bonus
• Paid holidays and time off
• Small, friendly work environment

Compensation: $15.00 - $17.00 per hour

Do you want to work with someone who will help you achieve YOUR goals?

We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
• I have been a State Farm agent since 1991.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.