Guest Services Representative

Employment Type:

Part time

Shift:

Description:

Job Title: Guest Services Representative

Employment Type: PRN

Shift : As needed

Location : Germantown Hospital

Position Purpose

The Guest Services Representative (GSR) supports the Mission of Trinity Health and Holy Cross Hospital by creating a positive first impression of the organization by greeting, welcoming, and

assisting patients, visitors, and staff in a friendly and hospitable manner.

As a Guest Services Representative, you will:

• Provide a greeting to patients, visitors, and staff upon arrival and departure, creating a positive first impression and welcoming atmosphere.

• Ensure appropriate visitor badges to all patients, visitors, guests and vendors.

• Ensure employees who enter the building display the appropriate employee badge.

• Interact with patients, family members, co-workers, and all other customers in a professional manner. Ensure patient confidentiality is maintained during all patient and family interactions.

• Meet or exceed hospital/department telephone etiquette standards.

• Maintain composure in difficult situations. Exhibit good judgement when resolving patient problems, and refer issues to the department Lead or Manager.

Minimum Qualifications:

• High School Diploma or equivalent (required)

• 1+ years of experience as a concierge, receptionist, nursing assistant, or transporter in a healthcare setting (preferred)

Position Highlights and Benefits:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.

• Work/Life balance with flexible schedules.

• Free onsite parking.

• Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

• Referral Rewards Program

Pay Range:

• $18.00 - $24.07 per hour

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

About us:

Holy Cross Health is a Catholic, not-for-profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties - Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high-quality health care services.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer.

Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran