Sales Operations Supervisor

CRG

Sales Operations Supervisor

Location: Milwaukee, WI | Hybrid (4 days onsite)

Summary of Primary Duties and Responsibilities

Our client is a global manufacturer of advanced energy and power solutions, supporting critical infrastructure across industrial, commercial, and residential markets. Known for innovation and reliability, their technologies power essential operations worldwide.

The Sales Operations Supervisor is a hands-on leadership role responsible for managing a team supporting order management, shipment coordination, billing, and post-sale operations.

This individual will drive execution, team performance, and process improvement across a fast-paced, high-impact operations environment.

Essential Duties & Responsibilities

Lead, coach, and develop a team of sales operations coordinators
Oversee end-to-end order and shipment workflows, ensuring accuracy and on-time delivery
Act as an escalation point for complex order, delivery, and billing issues
Partner cross-functionally with Sales, Operations, Finance, and Logistics teams
Track and improve KPIs, including order accuracy, shipment performance, and service levels
Identify and implement process improvements and efficiencies
Maintain visibility into order status and proactively communicate updates
Foster a culture of accountability, ownership, and continuous improvement

Experience / Skill / Educational Requirements

3+ years of leadership experience in operations, sales operations, supply chain, or similar
Background in manufacturing, logistics, or order management environments
Experience with ERP systems (SAP preferred) and CRM tools (Salesforce a plus)
Proven ability to manage cross-functional workflows and teams
Strong communication, problem-solving, and organizational skills
Experience coaching and developing team members
Ability to operate in a fast-paced, high-pressure environment
Bachelor's degree preferred

Category Code: JN011, JN037
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Vacancy posted 4 days ago

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