ServiceNow ITSM Specialist

Role Overview We’re seeking a forward-thinking individual to help shape the future of our IT Service Management ecosystem using ServiceNow. As MISO’s ServiceNow ITSM Specialist, you’ll design, optimize, and govern end-to-end ITSM workflows while harnessing automation and AI to eliminate manual effort and elevate service quality. What You Will Do Design, optimize, and maintain automated ServiceNow workflows using Flow Designer and orchestration tools to streamline ITSM processes and reduce manual effort. Integrate ServiceNow workflows with external monitoring and security platforms to enable event-driven automation within the ITSM ecosystem. Why It Might Be a Fit If you're passionate about building smarter systems, driving innovation, and transforming the way teams deliver service, this is the role for you. Requirements Bachelor’s degree in a technical field (Computer Science, Information Technology, Engineering, or related discipline) Deep understanding of ServiceNow platform capabilities, including ITSM modules, Flow Designer, and automation frameworks. Strong skills in workflow orchestration and automation concepts, with the ability to design scalable, end-to-end ServiceNow automations. Hands‑on experience with ServiceNow AI features such as Now Assist, Agentic AI, predictive intelligence, and document intelligence. Solid knowledge of integrations and cross-system automation, including APIs, web services, and connecting ServiceNow with external operational tools. Benefits 401kvacationsick and safe time #J-18808-Ljbffr MISO