Project Manager / Service Delivery Lead

Think Tank, Inc.

Job Description
Job Description
Applicants must be US Citizens or permanent residents
Hybrid Position in Washington DC
*Position is subject to contract award
Position Description
Leads the delivery of FMS-NG Operations, Maintenance, and Enhancements (OM&E) services. Responsible for managing system operations, service delivery, stakeholder communication, and compliance with EXIM processes. Oversees Agile releases, incident resolution, and backlog reduction. Coordinates with OCFO, OCIO, auditors, and infrastructure teams. Ensures adherence to change control, release management, and security practices. Drives continuous improvement and operational efficiency. Acts as the single point of contact to COR and leadership. Ensures deliverables, reporting, and SLA performance are met consistently.
Minimum Qualifications
Bachelor's degree in Computer Science, Information Systems, Business Administration, Finance, or related field (Master's preferred). 18+ years of experience managing large-scale federal IT programs. PMP certification required; Agile/SAFe and ITIL certifications preferred.
Technical Skills
Extensive experience in federal financial systems (Oracle EBS preferred), program governance, Agile and SAFe methodologies, ITIL service management, AWS/cloud-hosted enterprise systems, risk management frameworks, and compliance (FISMA, FISCAM). Ability to manage multi-million-dollar programs and cross-functional teams.
Soft Skills
Executive communication, leadership, strategic thinking, stakeholder engagement, negotiation, conflict resolution, decision-making under pressure.
Responsibilities
Lead OM&E delivery for FMS-NG
Manage Agile releases and backlog
Coordinate with OCFO, OCIO, auditors
Oversee Jira tracking (CRs, tickets)
Manage risks/issues
Ensure SLA compliance (uptime, tickets)
Drive reporting (weekly/monthly)
Support audits (FISMA/FISCAM)
Manage change control board interactions
Ensure documentation completeness

Vacancy posted 2 days ago

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