Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2023 and is a team of six focused on building a strong, supportive environment. I previously owned an agency for 14 years before launching this new office, bringing experience and a proven approach to growth and team development.

We stay connected to the community through local involvement and outreach efforts.

For our team, we offer PTO, paid holidays, a Simple IRA, health benefits, and a strong focus on work-life balance.

Our office culture is friendly, team-oriented, and built on trust. We don’t micromanage, and we value people who take ownership of their role. We’re looking for someone who is dependable, a strong communicator, and brings a positive attitude - someone who wants to contribute to a collaborative team and grow in a supportive environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Daniel King - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.