ACME - Asst Store Director Westchester County, NY District

Overview As one of the primary contacts for Safeway customers, the First Assistant Store Director is actively involved in providing friendly, courteous, and helpful customer service on a daily basis. The First Assistant Store Director is also responsible for assisting the Store Director with the total operations of the store and performs various duties personally or through supervision of store employees (100+ bargaining unit and non-contract employees). The position is non-union, salaried, and reports directly to the Store Director. The First Assistant Director manages the entire store with the authority to operate the store at maximum efficiency during the absence of the Store Director. They supervise all store employees—including orienting new employees, training and development, scheduling and payroll, performance evaluation, and personnel actions. They also perform or delegate security and cash control procedures, handle customer complaints, report accidents/injuries, maintain sanitation standards, office and accounting functions, maintain in-stock conditions, and ensure communication between departments and store personnel. Key Responsibilities Overall management responsibility for operation of retail grocery store during absence of the Store Director, including store performance, control of cash, inventory and security, customer services, and management of staff. Track, analyze and take action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals. Communicate sales goals, department performance and sales opportunities with staff to ensure positive results. Forecast, schedule, and monitor labor to be consistent with store sales and productivity guidelines and wage budgets; create action plan to address cost control issues. Support the Store Director with development and direction in the execution of strategies to improve product placement and appearance. Monitor display accuracy and appearance to implement promotions. Ensure that products are properly displayed and ordered to maintain in-stock conditions. Manage store maintenance, cleanliness, safety and sanitation. Oversee and monitor handling of cash and accounting; ensure store is secured. Prioritize, plan, and coordinate work activities, and manage time and resources so that work objectives are met. Ensure compliance with legal requirements and company policies and procedures, including check cashing, security, safety, sanitation, wage and hour, etc. Focus on customer satisfaction and needs; ensure that employees provide customers with superior customer service through use of best practices and communication of the importance of superior customer service. Select, train, develop, and manage job performance of store employees, with assistance of other management personnel. Provide constructive suggestions and encouragement, set performance expectations, provide honest feedback, and identify assignments to give others developmental opportunities. Maintain appropriate professional relationships with union officials and ensure compliance with collective bargaining agreement provisions if applicable. Preserve positive working relationships with direct reports, peers, supervisors, suppliers, and customers while effectively handling complex or difficult situations. Motivate others to perform the job and work towards common objectives. Serve as a role model to others, instilling a positive attitude. May perform other management duties to keep the store functioning effectively at all times. Minimum Qualifications Minimum of one year of assistant manager experience or two years as a department manager, responsible for managing a department/team within a multi-department operation within the retail or service industry. High school diploma or equivalent required; college degree is preferred. Strong customer service and supervisory skills. Solid understanding of overall store operations. Proven ability to demonstrate strong leadership skills. Will be required to repeatedly use hands, arms, legs, and feet for sustained action (e.g., walking around the store, stocking, rotating product). Ability to stand 100% of the shift and work in a fast-paced environment. Travel May be required to travel for training or participation in corporate programs and focus groups, and to other stores to assist when necessary. Schedules With many stores operating 24 hours per day, applicants must allow for a variety of shifts and long hours including nights, holidays, and weekends. Days off during the work week are seldom taken consecutively. As an Assistant Store Director, a sizable portion of your day will be spent on the sales floor managing employees and interacting with customers. Pay Transparency The pay range is $65,000 to $104,000, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and any applicable collective bargaining agreement. Albertsons Companies - Equal Opportunity Employer #J-18808-Ljbffr Acme Markets