Hotel Front Desk Agent - Opera PMS Experience Required

Job Description

Job Description

Join an Upscale Hotel Team in Woburn, MA - Bring Your Front Desk Experience and Opera PMS Skills!

Location: Woburn, MA
Pay Rate: $18 per hour
Pay Frequency: Weekly
Job Type: Local Assignment

Job Summary

We are seeking an experienced Hotel Front Desk Agent for an upscale, full-service hotel in Woburn, MA. The ideal candidate has previous hotel front desk experience and hands-on proficiency with Opera PMS. This role is best suited for someone who can work independently with minimal training and provide professional, welcoming service to hotel guests.

Responsibilities

• Welcome guests and manage check-ins, check-outs, reservations, and room assignments using Opera PMS.

• Process guest payments, update accounts, and balance transactions at the end of each shift.

• Respond professionally to guest questions, requests, and concerns.

• Coordinate with housekeeping and other hotel departments to support guest satisfaction and room readiness.

• Maintain accurate guest records and follow hotel service standards.

• Answer phone calls, assist with room inventory, and handle guest account inquiries.

Qualifications

• Previous hotel front desk experience is required.

• Hands-on experience with Opera PMS is required.

• Ability to work independently with minimal training.

• Strong customer service, communication, and problem-solving skills.

• Comfortable handling guest payments and maintaining accurate records.

• Flexible availability, including evenings, weekends, and holidays.

Schedule

Shifts may include evenings, weekends, and holidays. Applicants must be able to work a flexible hotel schedule.

Applicants must have prior hotel front desk experience and practical Opera PMS experience to be considered.

I understand that Bridge Point may conduct background checks and/or obtain consumer and investigative reports in connection with my application or employment, as permitted by the Fair Credit Reporting Act (FCRA) and applicable state laws. These reports may include information about my criminal history, employment, education, driving record, and other job-related data. I authorize the Company and its agents to obtain and use such reports and understand that I will receive a separate FCRA disclosure and authorization form. I also understand that employment may be contingent on passing a drug and/or alcohol test, and if applicable, I consent to the release of prior DOT-regulated drug and alcohol test results in accordance with 49 CFR Part 40.25. I release the Company and its agents from liability for the lawful use of this information and understand that this is not a contract of employment, and that if hired, my employment will be at-will unless otherwise stated in writing