Technical Customer Success Manager

Every production AI system, whether it's powering customer support, writing code, analyzing financial data, or diagnosing medical conditions, needs the same foundational infrastructure.A way to route between models. A way to manage tools and integrate them securely. A way to orchestrate agents and enforce governance. A unified compute layer to run it all.

That infrastructure layer is being built right now.

The Problem We're Solving

Companies are moving beyond simple chatbots to production agentic systems. These systems route between OpenAI, Anthropic, Google, and self-hosted models. They integrate dozens of tools via protocols like MCP. They orchestrate multi-agent workflows where agents coordinate with other agents.

The infrastructure to support this doesn't exist yet. You can't just duct-tape together a few API calls and call it production-ready.

You need a control plane that handles:

• Intelligent routing with observability, cost policies, and fallback logic
• Centralized tool and MCP server management with security and lifecycle controls
• Agent orchestration with governance and guardrails
• A unified compute layer to run self-hosted models, custom tools, and agents

We've built two products to solve this:

AI Gateway is the control plane, a five-composable components (Prompts, LLM Gateway, MCP Gateway, Guardrails, Agent Gateway) that handle routing, orchestration, and governance.

Role Summary

You will work directly with the Co-founders on strategy, execution, and cross-functional initiatives. You will drive high-impact projects across AI platform strategy, GTM, enterprise adoption, customer success and operating cadence in a fast-growing, developer-first B2B SaaS company.

Key Responsibilities

• Drive founder-led strategic initiatives and quarterly priorities
• Translate strategy into execution plans, milestones, and outcomes
• Partner with Product, Platform Engineering and Customer Success
• Track OKRs, leadership action items, and cross-team dependencies
• Prepare leadership decks, dashboards, decision memos, and investor updates
• Lead or support special projects: Launch and scale GenAI capabilities (LLM deployment, inference optimization, model orchestration)

Who You Are:

• Strong problem-solving, structured thinking, and execution skills
• Excellent written and verbal communication and strong analytical and dashboarding skills
• High ownership, bias for action, comfort with ambiguity
• Exposure to B2B SaaS, AI/ML platforms, cloud infrastructure, or developer tools
• Experience working with founders, platform teams, or enterprise customers

Perks of Working at TrueFoundry

• Join a fast-growing Series A, Bay Area-based startup building cutting-edge AI infrastructure.
• Comprehensive health insurance for you and your family, including medical, dental, and vision coverage.
• Flexible hybrid work, 2 days a week in the office (Tuesday & Wednesday), with flexibility around the schedule.
• Lunch and snacks are on us whenever you come into the office.
• Work from another TrueFoundry office for up to 1 month each year whether that's our London or India office, if you'd like a change of scenery.