Assistant General Manager

Assistant General ManagerAt W&M Restaurants, we don't just offer jobs - we create opportunities to thrive in a fun, inclusive, and community-driven environment. Whether you're starting your career or looking for a flexible role, we're here to support your growth with competitive pay, hands-on training, and mentorship programs. Our vibrant workplace culture celebrates your achievements and values your individuality. Plus, we're proud to give back - supporting local organizations, clubs, and sports teams, including over a decade of contributions to the Boys & Girls Club. Join a team that cares about your success and your community!We Offer the following:FREE EMPLOYEE MEALS - Stay fueled with delicious meals on us every shift! Fast-track your career with our commitment to promote from within - your growth is our priority! Learn and grow through hands-on training and inspiring mentorship programs. Be celebrated for your hard work in a culture that values and rewards your contributions. Enjoy competitive pay that reflects your dedication and performance. Performance-Based Bonuses Meet store goals and metrics and earn bonuses that reward your impact and drive. Work When We Need You Most - Be ready to workday, mid, and night shifts - your flexibility helps us shine, and we reward it! Earn paid time off and recharge, with eligibility based on your location/state and role. Access to health care coverage to support your well-being and peace of mind. Employee Assistance Programs (EAP) - Get confidential support for life's challenges - from mental health and financial advice to family care and more. Enjoy amazing perks like discounts on travel, entertainment, fitness, and more - because you deserve it! Free Uniform T-Shirts - Look great and feel comfortable with complimentary uniform tees at no extra cost to you! Premium Holiday Pay - Celebrate some of the holidays with extra earnings or paid time off - because your time is valuable, especially on special days. *Based on location/specific holidays and hoursAssistant Restaurant General Manager Job ResponsibilitiesEssential Tasks:People Development (50%)• Lead with purpose: Be a role model for a positive, inclusive culture that makes both employees and guests feel welcome.• Build your dream team: Use modern recruiting tools to hire passionate Team Members and Shift Managers.• Launch careers: Host engaging new hire orientations and ensure smooth onboarding within 3 days.• Coach for success: Design personalized training plans with clear 90- and 180-day goals to help your team grow.• Stay connected: Hold meaningful one-on-one check-ins every 60 days to support development and career progress.• Smart scheduling: Collaborate with Shift Leads to create schedules that align with training goals and business needs.• Empower leadership: Guide Shift Leads to run shifts that promote growth and readiness for the next step.• Celebrate wins: Recognize achievements in creative, motivating ways.• Resolve with care: Address team concerns quickly and respectfully.• Grow careers: Conduct thoughtful annual reviews that reflect performance and future potential.Business Operations (30%)• Drive results: Help manage costs and implement smart solutions to meet operational goals.• Ensure excellence: Train your team to meet top standards in food safety, sanitation, and brand quality.• Lead the kitchen: Oversee food production and ensure every dish meets expectations.• Stay organized: Conduct inventory audits and maintain stock levels within budget.• Master the paperwork: Support daily operations with accurate banking, accounting, labor reports, and HR documentation.• Be the bridge: Communicate effectively with the home office to resolve any discrepancies.Customer Satisfaction (20%)• Create memorable moments: Deliver outstanding service that keeps guests coming back.• Turn challenges into loyalty: Resolve customer concerns with empathy and professionalism.• Be a local Leader: Promote the brand through community events and word-of-mouth.Job Requirements and Essential Functions• High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred• 1-2 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.• Accessibility to dependable and reliable transportation.• Excellent communication skills.• Dependable attendance and punctuality are a necessity.• Able to perform basic business math.• Basic Microsoft Office skills required.• Strong analytical and decision-making skills required.• Able to complete required online training and certification modules.• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).• Able to complete tasks that include stooping, pushing/pulling up to 20 lbs.• Able to tolerate standing, walking, bending, twisting, and stooping during 90% of shift time.