Assistant Service Manager - Lexus of Portland

Assistant Service Manager

Lexus of Portland is looking for an Assistant Service Manager to join their team!

In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

What will you do?

• Greet customers in the service drive during busy times, directing them to the proper place
• Assist with walk arounds
• Resolve customer issues and complaints in person and over the phone, referring to Service Manager when necessary
• Follow customer hot alerts through various programs
• Coordinate shuttle activities – customer pick-ups and deliveries
• Monitor write up area during busy pick-up times, assist with active redelivery when necessary and answer questions and concerns
• Assist Service Advisors - Fill in for absent service advisors when more than one person is out
• Watch carryover jobs for advisors
• Approve expenses: rental cars, goodwill adjustments, after warranty adjustments
• Assist advisors write up customers if there is a momentary overload
• Assist Service Office - Providing backup to bookers, schedulers, and cashiers as needed
• Ensure that phone training is used and that phone calls are being handled properly
• Ensure that the workload is being scheduled properly
• Participate in all service department daily huddles
• Ensure that the facility looks good for our customers and employees – direct activities of utility staff
• Assist with opening, closing and lockup duties
• Coordinate advisor and office training activities

Additional Responsibilities:

• Assist with training for new hires for advisors, office, or porters
• Make sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations
• Monitor employee schedules for breaks, lunches
• Coach and counsel employees on job performance, provide feedback, and assist Service Manager with reviews and disciplinary actions
• Assist Service Manager with interviews for new employees
• Receive information from Warranty Administrator regarding rejected or underpaid claims, research information, and provide appeal information back to Warranty Administrator (involving Service Manager when necessary)
• Watch performance indicators for advisors and use information to coach advisors
• Review cash tickets daily for upsell and accuracy and assist with payroll as necessary
• Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion

What are we looking for?

• 5 plus years automotive service experience
• High School degree or equivalent
• Strong customer service and communication skills

Total Target Compensation: $120,000 - $140,000/annually (based on experience)

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $69,640.00 - $99,230.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.