Product Owner - Shop Operations

Product Owner - Shop Operations About Us: At Fullbay, our mission is simple — to create safer roads for our families and yours. As leaders in the heavy-duty repair industry, we power shops with technology that helps them run smarter and more efficiently. As an AI-First company, we invite artificial intelligence to eliminate friction, spark innovation, and drive efficiencies in every conversation— for our teams and our customers. Position Overview: As a Product Owner at Fullbay, you own and contribute to the success of the tools and workflows that power the day-to-day experience of technicians within automotive and commercial repair shops. You lead the definition, delivery, and ongoing improvement of features that directly impact how technicians diagnose, document, communicate, and complete their work inside the Fullbay platform. In this role, you operate as the primary Product Owner for technician-facing capabilities, accountable for backlog clarity, delivery quality, and continuous workflow improvement. While your work sits within a specific product domain, its impact is highly visible—shaping how technicians perceive the usability, efficiency, and value of Fullbay in their daily operations. You balance near-term workflow enhancements with thoughtful iteration to ensure the platform supports real-world repair environments. You lead a dedicated team of engineers and QA, working closely with other Product Owners, Designers, Customer Success, and Engineering leadership. Success in this role requires strong ownership, practical decision-making, and deep empathy for the technician’s environment. Ideal candidates bring either direct experience working in a commercial repair setting (such as a technician, service advisor, or shop operator) or meaningful experience building software solutions that serve technicians and shop-floor workflows. Primary Duties & Responsibilities: Domain Ownership: Define and evolve technician-facing capabilities that improve workflow efficiency and usability. Ensure initiatives align with broader product strategy and reflect real-world shop operations. Direction & Prioritization: Prioritize initiatives that improve technician productivity and reduce friction in daily workflows. Balance usability, technical complexity, and delivery speed while maintaining focus on customer impact. Technician-Centered Enablement: Represent technician needs in product decisions by identifying workflow gaps and operational friction. Ensure solutions reflect the realities of time-sensitive, multitasking shop environments. Product Discovery & Definition: Conduct technician interviews and field research to inform product direction. Translate insights into clear epics and user stories with defined success criteria. Delivery Leadership & Workflow Management: Lead day-to-day delivery using Kanban practices to maintain focus and flow. Partner closely with engineering and QA to resolve ambiguity and adapt plans as needed. Cross-Functional Collaboration & Influence: Collaborate with Product Managers and other Product Owners to maintain alignment across domains. Communicate progress, risks, and decisions clearly to engineering leadership and stakeholders. Adheres to all confidentiality and compliance regulations. Performs other duties as assigned. Minimum Education & Work Experience: Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience). 4+ years of experience in Product Management, Product Ownership, or a related role within a SaaS or technology-driven organization. Hands-on experience in a shop environment can substitute for some of this requirement. Demonstrated experience owning a product backlog and delivering customer-facing software features in an Agile environment. Ideal candidates may have direct experience working in a commercial repair environment (e.g., as a technician, service advisor, or shop operator) or have built software solutions closely serving technicians and shop-floor workflows. Meaningful experience within automotive, fleet, or commercial repair industries—either through software products serving these markets or direct operational experience—is strongly preferred. Key Skills and Qualifications: Backlog Ownership: Proven ability to manage and refine a backlog for a dedicated development team. Customer Empathy: Deep understanding of technician workflows and operational realities within automotive or commercial repair environments. Workflow Design Thinking: Ability to simplify complex operational processes into intuitive product experiences. Technical Collaboration: Comfort working closely with engineering teams to translate business needs into clear, actionable requirements. Industry Fluency: Familiarity with terminology, constraints, and performance expectations common in automotive or commercial repair shops. Lean & Agile Delivery: Strong understanding of Agile methodologies; experience working in a Kanban-driven environment preferred. AI Fluency & Adaptability: Strong comfort leveraging AI-enabled tools to improve personal productivity, documentation, research, and analysis workflows. Ability to thoughtfully evaluate and support responsible AI-powered enhancements within technician-facing capabilities. Clear Communication: Ability to articulate workflow challenges and product decisions to both technical and non-technical stakeholders. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening. Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. Noise level in the work environment is usually moderate. Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone