Senior Business Analyst

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars. SR. BUSINESS ANALYST, WORKFORCE PLANNING (STARLINK) The Sr. Business Analyst, Workforce Planning (Starlink) leads proactive workforce planning and optimization, with a strong focus on managing demand volatility. This role uses short- and long-term strategies to help the organization scale efficiently while protecting customer experience and service levels. RESPONSIBILITIES: Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience Manage cross-functional projects related to workforce systems, analytics tools, and process standardization BASIC QUALIFICATIONS: - Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning - 3+ years of progressive experience in workforce planning, demand forecasting, or analytics PREFERRED SKILLS AND EXPERIENCE: Master’s degree in an analytical field 2+ years of experience in demand forecasting and predictive analytics 3+ years of experience using advanced Excel and SQL 2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field Proficiency in Python Telecom or ISP industry experience Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI) Excellent leadership, stakeholder management, and communication skills ADDITIONAL REQUIREMENTS: Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings This is NOT a remote position and would require relocation if not local to the Redmond, WA or Bastrop, TX area COMPENSATION AND BENEFITS: Pay Range: Level 3: $115,000.00 - $150,000.00 Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at the company. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the the company Redmond office Monday to Friday. ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. the company is an Equal Opportunity Employer; employment with the company is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of the company’s Aff… *.* #J-18808-Ljbffr