Client Care Coordinator / Veterinary Receptionist

Job Description

Job Description

Client Care Coordinator / Veterinary Receptionist

Parrish, FL | No Weekends
Pay: $18–$24/hour based on experience, skills, and education

Vet Next Door is a family-owned companion animal hospital in Parrish, FL. Since opening in 2022, we have grown quickly by focusing on high-quality medicine, excellent client communication, and a workplace culture where our team feels respected, supported, and heard.

We are looking for a warm, organized, detail-oriented Client Care Coordinator to join our front desk team. This role is ideal for someone who enjoys helping clients, solving problems, keeping the day flowing smoothly, and being the first friendly face families see when they walk through our doors.

Why our team chooses Vet Next Door

We are intentional about creating a better veterinary experience, not only for clients and pets, but for the people doing the work every day.

Our team enjoys:

• No weekends
• No after-hours emergency shifts
• Monday–Friday schedule, 8 AM–5 PM
• Supportive, low-drama team culture
• Privately owned, family-led hospital
• Low Stress Handling® practice with certification available
• After-hours cleaning service so our team can focus on client and patient care
• A stocked breakroom with team-favorite snacks and drinks
• More benefits detailed below

At Vet Next Door, our front desk team is not just “answering phones.” Our Client Care Coordinators are a critical part of the medical team. You help set the tone for the client experience, support our doctors and technicians, and keep the hospital running efficiently.

A hospital built for modern veterinary care

Vet Next Door uses tools that help our team communicate clearly and work efficiently, including:

• Cloud-based veterinary software through Vetspire 
• AI medical scribe support for records and client communication 
• Online scheduling and digital client communication tools 
• Integrated online pharmacy
• Modern exam rooms and treatment areas 
• Digital radiography, dental radiography, ultrasound, and in-house diagnostics 
• A collaborative team approach between doctors, technicians, assistants, and client care staff 

What we are looking for

We are seeking someone who is friendly, calm under pressure, organized, and comfortable communicating with a wide variety of people. The right candidate understands that veterinary reception requires empathy, attention to detail, professionalism, and teamwork.

Veterinary experience is preferred, but we are willing to train the right person who brings strong communication skills, reliability, kindness, and a team-first attitude.

This position may be a great fit if you:

• Enjoy helping people and pets 
• Communicate clearly and professionally 
• Can stay organized in a busy environment 
• Are comfortable answering phones and managing multiple priorities 
• Have strong attention to detail 
• Can handle emotional conversations with empathy 
• Work well with doctors, technicians, assistants, and other reception team members 
• Want to grow with a privately owned veterinary hospital 

Benefits and compensation

We offer a competitive benefits package, including:

• $18–$24/hour based on experience, skills, and education 
• Health insurance 
• Dental and vision insurance 
• 401(k) retirement plan with employer match 
• Paid Time Off 
• Continuing education opportunities 
• Uniform scrub stipend with embroidery 
• Employee pet care discounts 
• Quarterly bonus / profit sharing 

Position responsibilities

Responsibilities may include:

• Greeting clients and patients warmly 
• Answering phones and managing client communication 
• Scheduling appointments and surgical procedures 
• Checking clients in and out 
• Collecting payments and reviewing invoices 
• Managing email, text, and online appointment requests 
• Updating client and patient information 
• Preparing medical records and consent forms 
• Supporting prescription refill requests and pharmacy communication 
• Coordinating communication between clients, doctors, and the medical team 
• Helping maintain a clean, welcoming lobby and front desk area 
• Assisting with reminder calls, follow-ups, and client education 
• Supporting inventory, scanning, filing, and other administrative tasks as needed 

Learn more about us at