Service/Delivery Technician - Rochester, NY

Service/Delivery Technician

Blackburn's Physicians Pharmacy, Inc. | Rochester, NY Full-Time | MondayFriday | Daytime Schedule

At Blackburn's Physicians Pharmacy, Inc., our Delivery Technicians play an essential role in helping patients remain safe, comfortable, and independent at home.

We are seeking a dependable, service-minded Delivery Technician to join our Rochester team. This position is ideal for someone who enjoys driving, hands-on work, helping people, and solving practical problems throughout the day.

You will deliver, set up, maintain, and retrieve durable medical equipment while providing patients and caregivers with clear instructions and respectful, compassionate service.

What You'll Do

• Load, secure, transport, and deliver medical equipment and supplies to patient homes and healthcare facilities.
• Set up equipment and confirm that it is clean, safe, and functioning properly.
• Explain basic equipment operation, care, and maintenance to patients and caregivers.
• Complete home safety assessments and required delivery documentation.
• Obtain signatures, collect applicable copayments or payments, and return documentation promptly for processing.
• Pick up equipment, and keep clean and used items properly separated during transport.
• Clean, disinfect, test, and prepare returned equipment in accordance with company procedures.
• Perform basic troubleshooting, adjustments, and repairs on durable medical equipment.
• Maintain accurate inventory of equipment, supplies, tools, and vehicle-stocked items.
• Assist with shipping, receiving, warehouse organization, and scheduled inventory counts.
• Maintain a clean and safe company vehicle and follow required maintenance schedules.
• Follow all company safety, infection-control, OSHA, Joint Commission, and regulatory requirements.
• Support additional delivery, warehouse, and service projects as assigned.

What We're Looking For

• High school diploma or equivalent required.
• Valid driver's license with a safe driving record.
• Strong customer service and communication skills.
• Dependable, organized, and comfortable working independently.
• Ability to manage a delivery schedule and complete documentation accurately.
• Mechanical aptitude with familiarity using hand and basic shop tools.
• Experience assembling, maintaining, or repairing mechanical or electronic equipment is preferred.
• Basic computer skills and willingness to learn company systems.
• Previous delivery, warehouse, field service, healthcare, or DME experience is helpful but not required.
• Ability to safely lift, carry, load, and maneuver medical equipment.

Training and Development

• Durable medical equipment and new products
• Equipment setup, cleaning, and servicing
• Patient instruction and customer service
• Infection control and workplace safety
• Hazard communication and required annual education
• Forklift and warehouse procedures, as applicable

Why Join Blackburn's?

• Stable, full-time employment with a growing healthcare organization
• Competitive hourly pay based on experience
• Comprehensive health and welfare benefits
• Paid time off and company-paid holidays
• 401(k) retirement plan
• Hands-on training and opportunities to build technical skills
• Supportive, team-oriented work environment
• Meaningful work that directly supports patients and families

Make a Difference on Every Route

Every delivery matters. The equipment you provide may help someone breathe more comfortably, recover safely, or remain independent in their own home.

If you are reliable, mechanically inclined, and committed to providing excellent service, we encourage you to apply and join the Blackburn's team in Rochester.

Blackburn's Physicians Pharmacy, Inc. is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants and employees.