SSA Manager

Do you enjoy managing long-term service contracts and building strong customer relationships to drive business success? Are you passionate about delivering operational excellence while improving service performance and customer satisfaction? Join our Team! Baker Hughes is a global energy technology company serving customers in over 120 countries. Within our Waygate Radiography Systems business, we deliver advanced Non-Destructive Testing (NDT) solutions that ensure asset integrity and safety. Our service teams play a critical role in maximizing uptime, supporting customers, and driving long-term value through strategic service agreements. Partnering with the best As an SSA Manager you own and manage a portfolio of Supporting Service Agreements across North America. You lead customer relationships, ensure contract performance, and deliver services that maximize system uptime and customer value. You coordinate cross-functional teams, manage financial performance, and drive service excellence across field services, parts, rentals, and repair operations. You leverage data, installed base insights, and industry expertise to improve customer outcomes while ensuring compliance with safety and regulatory standards. Responsibilities Own end-to-end customer relationships for assigned SSA contracts. Ensure contract performance aligns with service agreements and internal scorecards. Drive customer satisfaction through proactive engagement and issue resolution. Act as primary point of contact for SSA-related activities and escalations. Travel up to 30% to customer sites for service reviews and relationship management. Collaborate with field service teams, service coordinators, customer care, and cross-functional leaders. Coordinate resources across field service, repair operations, spare parts, and rental assets. Ensure timely, high-quality service delivery in line with contractual commitments. Deliver financial targets including contribution margin and cost control. Drive contract renewals, expansions, and upsell opportunities. Monitor operational metrics to ensure profitable and sustainable service execution. Maintain accurate installed base records and customer asset tracking. Manage service history, pipeline activities, and data quality for decision-making. Ensure compliance with all HSE regulations and safety practices. Uphold integrity, controllership, and regulatory requirements across operations. Develop knowledge of industrial radiography systems and NDT applications. Act as a technical interface between customers and internal engineering/service teams. Qualifications Minimum 5 years of experience in field services, service delivery, or customer-facing roles. Bachelor’s degree in engineering (or Associate degree with 10 years of relevant experience). Experience managing or supporting long-term service contracts or agreements. Strong customer relationship management and service delivery skills. Strong business acumen and commercial awareness. Demonstrated leadership skills with experience driving operational excellence and process improvements. Ability to work effectively in fast-paced, cross-functional environments. Strong verbal and written communication skills. Strong analytical thinking and problem-solving abilities. Ability to work independently and manage multiple priorities simultaneously. Preferred Qualifications Experience with industrial radiography systems or NDT industry. 5-10 years of technical or service leadership experience. Knowledge of systems such as SAP, Salesforce, and Service Max. Work Flexibility We recognize that everyone is different and the way people want to work is varying. In this role, flexibility may be offered depending on project schedules, field needs, and customer requirements. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Benefits Contemporary work-life balance policies and wellbeing activities. Comprehensive private medical care options. Safety net of life insurance and disability programs. Tailored financial programs. Additional elected or voluntary benefits. The annual pay scale for this position is between $87,040.00 and $197,580.00. Candidates for this role (office-based/hybrid/remote) must be located in or near the locations displayed above. The salary range represents Baker Hughes’ estimate for the position at the time of posting and is a non‑binding figure for new hires, full‑time salaries in some U.S. locations, not including equity or benefits. You will be eligible to participate in Company-sponsored benefit programs, including health and welfare programs and the Thrift Plan (401k), with coverage options and contribution amounts tailored to your needs. This position requires current work authorization in the country of employment. The employer is unable to provide or continue work authorization sponsorship for this role. Baker Hughes will consider qualified candidates with criminal histories, including candidates with arrest or conviction records, in a manner consistent with the law according to the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act (CFCA). Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. #J-18808-Ljbffr Baker Hughes Holdings LLC