Destination Services Manager

WHO WE ARE Visit Saint Paul is a private 501(c)6 nonprofit, membership-based organization with a mission to market the greater Saint Paul area to out-of-town convention and leisure travelers, help meet their needs as visitors, and create partnerships and opportunities for the local businesses that serve them. We are dedicated to telling Saint Paul's story — from its beauty and history to its energy, openness, and opportunities. POSITION OVERVIEW Visit Saint Paul is seeking a collaborative, detail-oriented Destination Services Manager to help deliver exceptional experiences for meetings, conventions, and events in Saint Paul. Reporting to the Vice President of Sales and Service, this role serves as the essential bridge between meeting planners and the local hospitality community — stepping in the moment a group is booked and staying engaged through the final handshake. Key Responsibilities The Destination Services Manager serves as the bridge between meeting planners and the local hospitality community, and plays a critical role in bringing Saint Paul’s story to life by: Driving tourism and events by providing exceptional service for booked business through memorable on-the-ground experiences resulting in repeat visitation. Connecting the industry through service as the connective tissue between meeting planners and Saint Paul’s hospitality community. Boldly sharing Saint Paul’s story by bringing Saint Paul’s story to life through every event and client interaction. Collaborating with Key Support Organizations to Build a Better Saint Paul through strengthening relationships across the tourism ecosystem leading to long-term, high-quality event impact. WHAT YOU'LL DO Deliver Exceptional Client Experiences Serve as the primary point of contact for meeting planners from booking through event conclusion. Build and maintain relationships with Visit Saint Paul members (restaurants, retail, attractions, service providers), hotel partners, and hospitality contacts, leveraging deep destination expertise and credible connection and referrals to serve as a trusted resource for planners and enhance the attendee experience. Support Event Planning & On‑Site Execution Provide support with site visits, familiarization tours (FAMs), and pre‑event planning activities. Coordinate client event logistics that may include transportation, materials and guide distribution, and external/off‑site attendee experiences. Assist with on‑site event execution and partner coordination as needed. Resolve challenges with professionalism, resourcefulness and a commitment to delivering an exceptional client and attendee experience. Identify opportunities to showcase Saint Paul’s unique culture, neighborhoods, attractions, partners, and local businesses to create memorable and authentic event experiences. Strengthen Internal Operations & Partner Engagement Manage event details, timelines, and service commitments to ensure seamless execution. Nurture client relationships through proactive communication and follow‑up that build long‑term partnerships. Prepare, collect, and analyze client and attendee feedback to measure satisfaction, identify trends, and drive continuous improvement. Support programs and initiatives that elevate the meeting and event experience in Saint Paul. Leadership & Team Support Support onboarding of hospitality partners to encourage engagement with Visit Saint Paul programs and resources. Coordinate internal teams and external partners to ensure successful event planning and execution. Serve as a trusted resource for colleagues, clients, and community partners on destination services programs and best practices. Develop and improve service processes, standards, and feedback programs to support internal and external operational excellence. Foster a collaborative, customer‑focused environment across staff, clients, and hospitality partners. WHO YOU ARE A relationship builder who thrives on creating positive experiences and connecting clients, visitors, and community partners to the right resources. Highly organized and detail‑oriented, with the ability to manage multiple projects, timelines, and priorities in a fast‑paced environment. A proactive communicator who collaborates effectively across teams and builds strong, lasting partnerships. Resourceful, adaptable, and solutions‑oriented, with a talent for navigating challenges and delivering exceptional service. Passionate about Saint Paul and excited to showcase the city's culture, neighborhoods, attractions, and hospitality community through memorable event experiences. MEASURES OF SUCCESS Clients receive responsive, proactive, and high‑quality service throughout the planning process, resulting in strong satisfaction scores, positive feedback, and repeat business opportunities. Meetings, conventions, site visits, and familiarization tours are executed smoothly, with service commitments delivered accurately, on time, and with attention to detail. Meeting planners view Visit Saint Paul as a trusted partner and resource, relying on the organization for destination expertise, local connections, and creative event solutions. Internal systems, event records, and service processes are maintained accurately and efficiently, supporting seamless collaboration across sales, marketing, and destination services teams. QUALIFICATIONS Bachelor’s degree in hospitality, tourism, event management, communications, or related field. Equivalent experience also accepted. 3–5 years of experience in hospitality, event planning, destination marketing, convention services, or related industry. Experience supporting meetings, conventions, conferences, or group events preferred. Demonstrated ability to coordinate projects and diverse teams, manage competing priorities, supervising interns and volunteers. Knowledge of Saint Paul’s hospitality, tourism and/or event industry is a plus. Familiarity with CRM systems and other event and data/analytics digital tool platforms. PHYSICAL DEMANDS Walk, sit, bend and squat. Talk and hear. Grab, pull, or bend items. Lift and/or carry up to 25 lbs. View items at a close and distant range. Sit for extended periods of time. Use computers for extended periods of time. Valid private driver’s license. WORKING CONDITIONS General office environment - Full Time, hybrid schedule: in‑office Tuesday through Thursday, remote Monday and Friday. Occasional evenings and weekends required. Regular collaboration with internal teams and external partners, clients, and stakeholders. NOTE Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. This document does not create an employment contract, implied or otherwise, other than as “at will” relationship. Visit Saint Paul is an equal opportunity employer. #J-18808-Ljbffr