Front Desk / Guest Service

Job Description Job Description About the Role: The Front Desk Agent is the face of the property and plays a key role in daily hotel operations. This hands-on position is responsible for guest check-ins and check-outs, reservations, guest service, and helping ensure the property runs smoothly each day.

This is more than a traditional front desk role — the Front Desk Agent helps oversee daily operations, supports housekeeping flow, assists guests throughout their stay, and steps in where needed, including laundry and light operational support, to ensure an excellent guest experience.

Key Responsibilities

Greet guests warmly and assist with check-in and check-out
Manage reservations, room assignments, and guest requests
Answer phones, process payments, and maintain accurate records
Provide information about hotel amenities, local attractions, and services
Handle guest concerns promptly and professionally
Coordinate with housekeeping and maintenance to ensure rooms are clean, ready, and guest needs are met
Help oversee daily property flow and communicate operational needs
Assist with laundry, linens, and light operational support as needed
Promote hotel services and uphold Sea Aire’s guest service standards
Requirements

High school diploma or equivalent required
Hospitality, hotel, or guest service experience preferred
Strong communication, customer service, and problem-solving skills
Comfortable using computers and hotel management software
Organized, dependable, and detail-oriented
Ability to multitask in a fast-paced environment
Flexible schedule, including weekends and holidays
Team-oriented with a willingness to help wherever needed
Physical Requirements

Ability to stand and walk for extended periods
Ability to lift up to 30 lbs
Ability to assist with laundry and light physical tasks as needed
Ideal Candidate

Friendly, organized, and dependable, with strong guest service skills and a hands-on attitude. The ideal candidate is comfortable managing the front desk, supporting daily operations, and stepping in wherever needed to help the property run smoothly.