Automotive Acquisition Specialist

Sheehy Lexus of Richmond is seeking an Acquisition Specialist to join our team! In this role, you will focus on acquiring pre‑owned vehicles directly from customers, helping to streamline and simplify the process for both the dealership and the seller. You’ll manage vehicle acquisitions through a variety of lead sources, leveraging our data mining tools to identify opportunities and collaborating closely with sales managers to achieve profit goals and maintain high levels of customer satisfaction. We’re looking for someone with a passion for delivering exceptional customer service. Automotive sales experience is not required—if you have a strong customer service background and experience in business development or lead generation, this could be the perfect fit. Join a fun, fast‑paced environment where your contributions make a real impact and help drive customer loyalty. Responsibilities Leverage the existing customer database using data mining tools such as Automotive Mastermind, vAuto Reports, and referrals from sales and service teams to identify opportunities for vehicle upgrades and acquisitions. Use friendly, no‑pressure sales techniques that are focused on keeping our Sheehy customers in the right vehicle for their needs and budget. Maintain daily communication with current and potential customers through phone calls, emails, and in‑person interactions. Proactively schedule vehicle appraisals, clearly explain the process, and ensure consistent, timely follow‑up. Collaborate with the Used Car Manager to identify current vehicle needs and align acquisition efforts with inventory goals. Manage vehicle sale inquiries by accurately entering customer and vehicle data into appraisal platforms such as AccuTrade and vAuto. Run CARFAX reports, review vehicle history and service records, confirm completed inspections, and ensure appraisal details reflect the actual condition of the vehicle. Work with service advisor when necessary to determine work needed. Assist with pricing and finalizing appraisals. Participate in management meetings to review objectives, planned activities, performance metrics, and continuous improvement strategies. Deliver exceptional customer service with a professional, outgoing, and friendly demeanor. Demonstrate strong attention to detail and follow‑through during the acquisition process, including handling all purchase paperwork and ensuring timely resolution of any post‑sale payments to maintain customer satisfaction. Requirements Sales experience or experience in customer service, such as retail, restaurant, call center setting, etc., is preferred but not required (sales training provided) Ability to learn data mining tools and software (eLeads experience a plus!) Strong customer service, organizational, relationship‑building, and time management skills Excellent verbal and written communication skills Outgoing personality with expertise in developing relationships Driven, competitive, and willing to work in a team environment Must be authorized to work in the USA with a valid, clean, and non‑suspended driver’s license Able to pass a pre‑employment background screening, Motor Vehicle Record check, and drug screen Benefits We don’t believe in a one‑size‑fits‑all approach to employee benefits. Our programs are designed to support you at work and at home: $50,000 - $80,000 Annual Hiring Range (Based on Experience) Health, Dental, and Vision Insurance PTO begins accruing on your first day Paid Maternity & Paternity Leave (after one year of service) Ongoing Paid Training Career Growth & Advancement Opportunities 401(k) Retirement Plan + Profit Sharing Equal Opportunity Employer Sheehy Auto Stores is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, gender, age, disability, or other protected characteristics. #J-18808-Ljbffr Sheehy Division