Wheelchair Supervisor - ALB Airport

Location: ALBPF1-Albany Intl, 737 Albany Shaker Rd, Albany, NY 12211, USA Why Work for PrimeFlight? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Summary Overview The Wheelchair Supervisor oversees the wheelchair operation at the airport, ensuring quality services for passengers with mobility challenges by leading a team of Wheelchair Leads and Attendants. This role involves training staff, enforcing service standards, and coordinating with other airport departments to ensure seamless operations. You will address complex issues and ensure passenger satisfaction and compliance with airport and regulatory standards are key aspects of this position. Responsibilities Supervise the daily operations and activities of the wheelchair service team Ensure efficient scheduling of wheelchair attendants across various airport terminals Monitor safety protocols and guidelines in wheelchair handling and passenger assistance Train and mentor wheelchair attendants on best practices and customer service excellence Manage and resolve any operational challenges or passenger complaints related to wheelchair services Conduct regular performance reviews and provide constructive feedback to team members Collaborate with airport authorities and airline staff to coordinate seamless service delivery Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids Manage and supervise compliance with ADA regulations and airport/customer policies Develop strategies to improve service efficiency, response time, and passenger experience Prepare and analyze reports on wheelchair service operations, including usage statistics and attendant productivity Foster a positive work environment, promoting teamwork and professional development Coordinate emergency response procedures involving wheelchair passengers when necessary Work closely with HR for recruitment, training, and management of wheelchair service personnel Effectively supervise staffing and resources for the wheelchair service department Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management Qualifications 18 years of age or older Must be legally authorized to work in the country of employment. Communicate effectively in English (reading, writing, speaking) Proven ability to supervise teams effectively and handle challenging situations Minimum of 1 year of experience in a supervisory role within customer service or airport operations Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/Tablets, computers, and mobile devices Effectively communicate with colleagues and clients, both in person and through electronic means Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal, as applicable). Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays Physical Activity / Working Conditions May Include Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable May need to reach with arms and grasp with hands May need to push, pull May need to crawl and crouch, at times, in confined tight spaces May need to bend, stretch, squat, kneel Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. #J-18808-Ljbffr PrimeFlight Aviation Services Inc.