Director of Operations

Director of Operations – Printing / Graphics Manufacturing Pay Range: $140,000-$160,000 Manpower is assisting a fantastic company located in Rochester, NY with hiring a Director of Operations to lead their manufacturing operations. The Director of Operations will serve as a key operational leader responsible for driving performance across our client’s production facility. This role is instrumental in managing, communicating, and reinforcing the company’s commitment to leading-edge manufacturing through high safety and quality standards, while fostering a culture of collaboration, accountability, and continuous improvement.This is a highly visible, hands-on leadership position within a family-owned organization, requiring close partnership with the Owner/CEO, CFO, IT, and Production Leadership teams. The Plant Manager will oversee all production operations, including five shifts and approximately 140 production associates, ensuring efficient, high-quality output aligned with customer expectations—particularly within school printing programs. A major focus of this role will be optimizing and advancing the recently implemented PrintVis (Microsoft-based ERP) system, with emphasis on scheduling, training, and continuous system improvements. Key Responsibilities Operational Leadership Oversee daily plant operations across five shifts (A, B, C, and weekend D & E shifts) to meet production, safety, quality, and cost objectives. Lead a team of Production Managers (direct reports) and indirectly manage approximately 140 production associates in a 170-person facility. Maintain a strong floor presence and hands-on leadership approach to ensure operational excellence. Lead, coach, and develop Production Managers and front-line leaders to build high-performing, accountable teams. Effectively manage and navigate strong personalities within a diverse workforce. Foster an inclusive, team-oriented culture within a bilingual (English/Spanish) environment. Champion continuous improvement initiatives using Lean Manufacturing and problem-solving methodologies. Collaborate with all department leads on new software improvements, regular training on software development and changes Lead ongoing optimization of the PrintVis (Microsoft platform) system, particularly its scheduling functionality. Partner cross-functionally with IT and production teams to gather operator feedback and implement system enhancements. Support training initiatives to improve system adoption and performance. Safety, Quality & Compliance Champion workplace safety, ensuring compliance with OSHA, environmental regulations, and internal policies. Drive quality standards to meet customer specifications, particularly for high-volume school printing work. Reduce process variation and cost of non-conformance through structured improvement initiatives. Cross-Functional Collaboration Collaborate with Owner/CEO, CFO, and senior leadership to align operational strategy with business goals. Work closely with Scheduling, Supply Chain, Maintenance, and Process Engineering to optimize production flow and equipment performance. Partner with R&D and IT teams to support automation and system-driven process improvements. Financial & Performance Management Manage plant budget, monitor KPIs, and implement cost optimization strategies. Analyze operational data to identify trends, gaps, and opportunities for improvement. Provide regular reporting on plant performance, strategic initiatives, and operational challenges. Qualification s5+ years of Plant Manager or senior manufacturing leadership experience within the printing / graphics industry (required )Strong hands-on leadership style with experience managing complex, multi-shift manufacturing operation sProven ability to implement systems, drive change, and lead teams through operational transformatio nExperience with ERP/MIS systems (PrintVis or similar preferred), particularly in scheduling and production workflow sDemonstrated success in Lean Manufacturing, continuous improvement, and automation initiative sAbility to manage and influence diverse teams, including bilingual environments (Spanish/English preferred )Strong problem-solving skills with the ability to make sound decisions aligned with company policies and standard sExcellent communication, organizational, and interpersonal skill sStrong analytical ability with experience interpreting operational and performance dat aHigh attention to detail with strong execution and multitasking capabilitie sTechnical writing ability for operational procedures, training materials, and process documentatio nProficiency in Microsoft Office; familiarity with Microsoft-based production systems is a plu #J-18808-Ljbffr