Patient Services Coordinator II

Patient Services CoordinatorIllinois Bone & Joint Institute, LLC (IBJI) is the largest orthopedic group practice in Illinois. Founded in 1991, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms.Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Arlington Heights North Physical Therapy team.We would love to talk to you about joining our team if you:Thrive in a fast paced, multifaceted public-engaging environmentWant to work in a culture of "Trust, Respect and Pride"Are professional, positive, engaging, and personableAre passionate about making memorable connections and following throughRarely settle for the status quo and bring ideas to create better teamsDemonstrate professional verbal and written communicationMove easily through multiple technical software platformsThe main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experienceFace to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefitsProvide daily support to the management and staff as neededManage heavy phone reception, scanning/emailing, faxing, and other clerical dutiesPreparing paperwork to facilitate efficient operation and excellent customer serviceAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredAssist in training staff and mentoring new employees within departmentMaintains clean and safe work environmentOther office duties as assignedSchedule:Available to work opening, mid and closing shifts6:30am to 8:00pm Monday through Thursday7:00am to 5:30pm on FridaysOccasional travel to nearby clinics to assist with Front Desk CoverageNO WEEKENDS!Education:High school diploma or equivalent requiredAssociates degree preferred (healthcare concentration field a plus)Experience:Minimum three years experience in customer service role required (medical office experience is a plus)Minimum 1 year in a patient services related role requiredEHR experience with Epic experience preferredSkills:Knowledge in medical terminology preferredAbility to handle highly confidential, sensitive and non-routine informationFamiliarity with scheduling and rearranging appointmentsPossess good working knowledge of Microsoft Office and Windows-based computer applications.Insurance payer and eligibility knowledgeMust be a team playerAble to work in a fast-paced environment and have a flexible schedule as neededNeat, professional appearanceStrong written and verbal communication skillsResults oriented with concern for appropriate process.Willingness to attend and successfully complete ongoing training required to maintain responsibilities.Physical/Mental Demands:Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.Ability to lift 20 pounds to waist heightEnvironmental/Working Conditions:Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.