Production & Graphics Administrative Assistant

Job Description

Job Description

The Production & Graphic Design Coordinator is a key support position responsible for assisting the daily operations of both Label Tech Inc. and Crazy Monkey Stickers. This is a fast-paced, multitasking role that requires exceptional organizational skills, strong customer service, and the ability to prioritize multiple projects simultaneously.

The coordinator serves as a primary point of contact for customers, assists with production workflow, supports the graphics department, performs administrative and accounting-related tasks, and helps ensure projects move efficiently from order entry through production and delivery.

Essential Duties and Responsibilities

Customer Service & Administrative Support (Label Tech Inc.)

• Answer and direct incoming phone calls professionally.
• Assist customers with order inquiries, artwork status, and general questions.
• Prepare and process customer invoices accurately and in a timely manner.
• Perform general office duties including filing, scanning, copying, and data entry.
• Maintain customer records and job information in company software.
• Coordinate communication between customers, sales, production, and graphics departments.
• Monitor orders and follow up to ensure deadlines are met.

Production & Graphics Support

• Prepare and organize artwork files for production.
• Create and revise customer proofs for approval.
• Make minor artwork revisions as requested.
• Verify artwork specifications, dimensions, colors, and job details before production.
• Organize production paperwork and job packets.
• Assist with scheduling graphic design requests and production priorities.
• Maintain organized electronic files for artwork and production documents.
• Help ensure jobs move efficiently through the production process.

Crazy Monkey Stickers Responsibilities

• Answer phone calls, emails, and assist customers with orders, artwork, pricing, and inquiries.
• Enter orders, and maintain accurate customer and job records.
• Prepare artwork files, coordinate revisions, and obtain customer proof approvals.
• Coordinate with the production team to ensure jobs are completed accurately and on schedule.
• Monitor order progress, provide status updates and see project completion.
• Maintain an organized workspace while effectively managing multiple projects in a fast-paced environment.

General Responsibilities

• Effectively manage responsibilities for two separate companies while maintaining accuracy and professionalism.
• Prioritize multiple assignments in a fast-paced environment with frequent interruptions.
• Maintain confidentiality of company and customer information.
• Communicate effectively with all departments.
• Meet deadlines while maintaining a high level of accuracy and attention to detail.
• Perform additional duties as assigned by management while being able to multi-task.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, office administration, graphic design, printing, or manufacturing preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Basic knowledge of Adobe Illustrator, Photoshop, or similar design software preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask and shift priorities throughout the day.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Characteristics

• Professional and friendly telephone etiquette.
• Ability to remain organized under pressure.
• Self-motivated with a strong sense of urgency.
• Dependable, adaptable, and willing to learn new processes.
• Comfortable working in a fast-paced production environment where priorities may change throughout the day.

LabelTech is a leading innovator in the labeling industry, dedicated to providing high-quality, customizable solutions that meet the diverse needs of businesses. With a commitment to sustainability, technology, and customer satisfaction, LabelTech offers a dynamic work environment where creativity, collaboration, and professional growth are encouraged. Join our team and help us shape the future of labeling.

Company Description

LabelTech is a leading innovator in the labeling industry, dedicated to providing high-quality, customizable solutions that meet the diverse needs of businesses. With a commitment to sustainability, technology, and customer satisfaction, LabelTech offers a dynamic work environment where creativity, collaboration, and professional growth are encouraged. Join our team and help us shape the future of labeling.