Certified Medical Assistant

Certified Medical Assistant (CMA)

Location: Ballantyne

Position Type: Full-time

Schedule: 10-hour shifts

Position Overview:

CoreLife, in partnership with Novant Health, is seeking a compassionate and dedicated Certified Medical Assistant (CMA) to join our dynamic healthcare team. The Certified Medical Assistant will support clinical and preventive counseling care through a collaborative approach to managing overweight and obesity as a disease. This role requires working under the guidance of the supervising Physician and/or medical provider, ensuring a patient-focused and interdisciplinary approach to care.

Major Areas of Responsibility:

• Work as part of a multi-disciplinary team to coordinate all phases of patient care, ensuring compliance with relevant laws, rules, and regulations.
• Assist the medical provider by obtaining vital signs, updating medical records, performing diagnostic tests, and communicating effectively with patients.
• Support the development and implementation of policies, procedures, and standards to enhance patient care.
• Foster collaborative relationships with the physician, Nurse Practitioner, Dietitian, behavioral health therapist, and exercise specialists involved in patient care.
• Implement evidence-based practices to improve patient outcomes and cost-efficiency for the CoreLife patient population.

Specific Responsibilities:

• Communicate clearly and effectively with patients in the clinic, demonstrating "customer-first" behavior.
• Greet patients, verify identity, and ensure proper room placement following clinic procedures.
• Obtain, document, and report vital signs and other key data (weight, temperature, blood pressure, height, pulse, oxygen saturation, etc.).
• Use medical devices like the RMR machine to perform assessments, explain the process to patients, and generate related reports.
• Review and update patient information in the electronic medical record (EMR), including chief complaints, allergies, medications, and other relevant history.
• Ensure patient privacy and comfort while assisting with procedures and assessments.
• Maintain proper hygiene practices, including hand washing and cleaning of exam rooms and equipment.
• Perform point of care testing (POCT), venipuncture, and process lab specimens in compliance with clinic protocols.
• Assist with stocking and maintaining exam and procedure rooms, ensuring cleanliness and readiness.
• Work alongside the front desk administrator to assist with coverage when needed.
• Be prepared to initiate emergency action plans in case of cardiopulmonary arrest, fire, or severe weather.
• Initiate and complete telephone encounters under the supervision of the provider, documenting results and communication as needed.
• Process medication refills and perform prior authorizations, ensuring accuracy and timeliness.
• Maintain and organize patient appointment schedules to ensure efficient clinic flow.
• Request and manage patient medical records from other healthcare providers as directed.

Requirements:

• Valid CMA, CCMA, CNA, or RMA Certification through AAMA, NHA, or AMT.
• Strong commitment to patient care and teamwork.
• Excellent communication skills and customer service orientation.
• Ability to work collaboratively with a multidisciplinary team.
• Adherence to infection control and safety protocols.

Why Join Us?

At CoreLife, we are dedicated to providing a supportive, collaborative, and patient-focused environment. By joining our team, you will contribute to meaningful work in improving the lives of patients, with a specific focus on treating obesity and related health conditions.