Sales Operations Coordinator (Shipping & Receiving)

Job Description

Job Description

PHYTEC America is a leading designer, manufacturer and supplier of embedded System on Modules (SOMs), miniature industrial computers. Our SOMs are insert-ready hardware, designed around advanced system on chips (SoCs) with accompanying Linux and Android Board Support Packages (BSPs). Device designers and manufacturers leverage PHYTEC SOMs, BSPs and design services to quickly and easily bring complex products to market. Our SOMs have been deployed in thousands of cutting-edge applications ranging from supercomputers, EV systems, advanced robotics, medical devices, edge compute engines, enterprise infrastructure, renewable energy, automation, and more.

We seek a talented Sales Operations Coordinator to join our team on Bainbridge Island. In this role you will be at the center of our order fulfillment and customer operations process, working closely with the Sales, Supply Chain, Engineering, and Accounting teams. You will report directly to the Sales Manager.

Your Responsibilities 

• Receive and process incoming shipments from global suppliers, including international shipments from Germany, China and Malaysia
• Prepare product for outbound shipping: pull from inventory, assemble kits, package product, and generate shipping waybills and export documents
• Process customer orders including PO confirmations, sales order and invoice creation, and credit card transactions
• Provide customers with order status updates and shipment tracking information
• Maintain accurate inventory records and conduct regular stock-book reconciliations
• Keep the stockroom organized, secure, and well-stocked with shipping supplies
• Serve as the initial point of contact for reviewing and processing customer Purchase and Sales documents
• Provide customer quotations, upon request
• Maintain and update internal Standard Operating Procedures (SOPs) in the company Wiki
• Manage customer and supplier information across multiple databases
• Assist with outgoing purchase order creation and coordination with shipping service providers (DHL, UPS, and FedEx)

Your Qualifications

• Two or four-year degree in Supply Chain Logistics, Business Administration, Accounting or related field; work experience accepted in lieu of education
• Experience with order management or Enterprise Resource Planning (ERP) software; QuickBooks experience is a plus
• Familiarity with international shipping and export documentation is preferred
• Experience with collaboration tools (i.e. Slack, JIRA and Confluence) 
• Advanced Microsoft Office skills (Excel, Word, and Outlook)
• Ability to provide proof of a legal right to work in the U.S. after hire

Your Skills

The ideal candidate is a self-starter, with great attention to detail, who possesses a strong degree of ownership whether working independently or within a team. If you feel you meet these requirements and would like to grow your skills and career with a company with over three decades of success, we would love to hear from you! 

Additional skills include:

• Strong organizational skills and attention to detail
• Clear and professional communication, both written and verbal, with customers and internal teams
• Capability to answer incoming calls to the company and route accordingly, while performing other duties
• Ability to perform light physical tasks such as pulling inventory, packaging product, and managing a stockroom
• Positive, team-first attitude with a willingness to pitch in across departments
• Familiarity with technical products a plus

What We Offer You

PHYTEC America has the energy of a startup on a stable foundation of over thirty-five years of success in the United States, Europe, China, and India. This means you will be part of a fast-moving and dynamic working environment where flexibility and adaptability are key attributes needed for success.

Benefits

We also value work-life balance and provide a comprehensive benefits package including the following:

• 100% company-paid premiums for medical, vision, and dental insurance for employee (30 hour employee)
• 100% company-paid premiums for long term disability insurance for employee (30 hour employee)
• 401(k) plan with employer match
• Generous vacation and sick leave, frontloaded
• Up to 3 weeks of Supplemental Benefit Payment for approved WA State Family/Medical leave
• Monthly cell phone and gym allowances
• Generous paid holidays and week long holiday break

Compensation

• PHYTEC cares deeply about equitable and fair pay. The base salary pay range for this position is $45,000 to $60,000. 
• This range represents the pay range for positions in the job category within which this position falls. The actual offer will take into account a wide range of factors including: location, education, and prior experience.

Other Compensation

• Discretionary bonus plan

Job Location

• Bainbridge Island, WA

Hours

• Full-Time
• Schedule: Monday-Friday, 9 am to 4 pm (flexible)
• Minimum 30 hours per week on-site at our Bainbridge Island office

PHYTEC America LLC is an Equal Opportunity Employer and requires all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected class. 

Applicants have rights under Federal Employment Laws:  Know Your Rights: Workplace Discrimination is Illegal, Employee Polygraph Protection Act (EPPA) and Family and Medical Leave Act (FMLA)