Coordinator - Financial Aid and Enrollment

Coordinator Position

The Coordinator provides exceptional student-focused customer service, expert guidance to students and parents, and critical systems integration support for the Admissions, Operations, and Financial Aid offices. Additionally, the Coordinator provides administrative support for the Vice President of Enrollment and Marketing. Strong abilities to think critically, problem-solve, and pay attention to detail are essential. The Coordinator reports directly to the Director of Financial Aid.

Essential Responsibilities:

1. Financial Aid Office Operations and Student Support:
   • Serves as the primary point of contact for students, parents, faculty, staff, and external partners to manage inquiries, assist visitors, oversee correspondence, and ensure timely follow-up communication.
   • Oversees Office of Financial Aid communications, including the general email and voicemail account, written correspondence, phone inquiries, and Teams interactions.
   • Assists with student portal access issues, document collection, and file uploads.
   • Conducts initial document verification for federal financial aid compliance.
   • Tracks and processes external aid sources, including OVR and outside scholarships.
   • Coordinates with external organizations and scholarship agencies to facilitate student eligibility.
   • Maintains office organization by overseeing file systems, scheduling advising appointments, and coordinating outreach efforts such as mailings, texts, and batch letters.
2. Systems Integration Support:
   • Performs system integration functions related to EdConnect, Slate, Jenzabar, and PowerFAIDS.
   • Maintains new student aid processes and generates reports to support office operations.
   • Regularly imports leads for recruitment.
   • Monitors shared Admissions email inbox.
   • Executes daily system maintenance processes to maintain data integrity.
   • Assists with processing received Admissions documents such as transcripts, test scores, references etc.
   • Supports audits, compliance reviews, reporting, and data management.
3. Support of the Vice President Enrollment and Marketing:
   • Assists the VPEM with communication, managing the divisional calendar, and coordinating meetings.
   • Manages travel and outreach schedules of VPEM.
   • Supports the VPEM in prioritizing tasks and outreach related to new partnership development.
   • Records and follows up with weekly outstanding items from divisional and leadership meetings.
4. Performs other related duties as assigned.

Exhibits behavior that is consistent with and supportive of Geneva's mission, vision, core values, and standards of conduct:

1. Geneva Mission Statement: Geneva College is a Christ-centered academic community that provides a comprehensive education to equip students for faithful and fruitful service to God and neighbor.
2. Vision Statement: Geneva College will inspire students to integrate faith in Christ into all aspects of life in the real world, and to serve faithfully within their callings for Christ and Country.
3. Core Values:
   • Serve with grace
   • Pursue Godly wisdom
   • Foster academic strength
   • Engage culture faithfully
   • Inspire vibrant hospitality
   • Honor one another
4. Standards of Conduct: Employees of Geneva College will affirm upon hire, and annually thereafter, their promise to abide by the College's Standard of Conduct Policy. All employees must conduct their personal affairs so there can be no opportunity for unfavorable reflections upon the Christian beliefs and mission of the College, either expressed or implied. It is expected that employees will conduct themselves in a manner consistent with biblical standards, values, and character. These standards of personal conduct do not apply to family members and/or friends of the employee.

Job Requirements - Administrative:

1. General: Individuals must possess the knowledge, skills, and abilities listed or are able to explain and demonstrate that they can perform the essential responsibilities of the job, with or without reasonable accommodations in order to safely perform the essential responsibilities of the job.
2. Physical: Must be able to perform the following: talking, hearing, and seeing. Must have sufficient manual dexterity to be able to operate all office equipment including, but not limited to computers, printers, copiers, scanners, and telephones.
3. Confidentiality: Individuals must recognize that management of data, including personal information, grades, budgets, programs, and policies is necessary to the operation of the College. Such information must be kept private and confidential for the protection of the College and to obey Federal and/or State laws. Should there be doubt as to whether a certain matter is to be protected, it should be discussed with your supervisor before making a disclosure.
4. Mental: Must be able to reason, analyze, prioritize, conceptualize, make judgments, and solve problems.

Qualifications:

1. Minimum:
   • Education/Certification: Bachelor's degree.
   • Experience: Prior work experience in customer service and with computer applications such as Microsoft Word, Access, Outlook, and Excel.
   • Skills/Abilities: Demonstrate strong organizational skills with attention to detail and critical thinking. Communicate clearly and concisely, both verbally and in writing. Maintain proficient typing speed and adapt to relevant computer applications and software as needed. Professionally address and resolve questions and problems. Work accurately, efficiently, and within deadlines while managing multiple priorities in a dynamic environment with frequent interruptions.
   • Christian Commitment: An eligible candidate must be a thoughtful and articulate Christian and an active member of a Protestant evangelical Christian church. Preference will be given to the candidate who supports and has an articulate understanding of the Reformed faith. An eligible candidate must understand and support the College's "Foundational Concepts of Christian Education" by expressing an evangelical Christian profession of faith and demonstrate the ability to integrate a Christian perspective in their work.
2. Preferred: Experience: Two to three years of previous experience in a customer service, financial aid, or admissions environment.