Customer & Service Operations Specialist - 2nd Shift
All Fleet Services
2nd Shift Customer & Service Operations Specialist
Schedule: 2nd Shift (4:00 PM 12:30 AM) Compensation: Competitive Pay
About All Fleet Inc.
All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting aroundwe take action, keep fleets moving, and get the job done right.
About the Role
As a 2nd Shift Customer & Service Operations Specialist, you'll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.
In this role, you will:
- Own inbound service requests, ensuring every call is handled efficiently.
- Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
- Think ahead, strategizing the best routes and resource allocation to prevent delays.
- Manage high-value accounts, keeping key customers informed and satisfied.
- Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
- Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
- Track and optimize performance, maintaining records, logs, and reports.
What Makes You a Fit?
You thrive in high-stakes environments handling multiple service requests at once doesn't phase you. Your communication skills are top-notch clear, professional, and always focused on solutions. You understand the trucking & repair industry (or you're a fast learner). You're a master problem-solver if a challenge arises, you tackle it head-on. You know how to prioritize urgency every second counts, and you act accordingly. You're tech-savvy you can navigate dispatch software, multi-line phones, and digital logs with ease. You're a team player working alongside technicians, customers, and vendors with a "whatever it takes" attitude.
What We Offer
Competitive Pay Your hard work should pay off. Career Growth & Advancement We promote from within, and there's always room to grow. A Fast-Paced, Exciting Work Environment No two days are ever the same. A Team That Has Your Back Work alongside professionals who hustle just as hard as you.
Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.
Vacancy posted 4 days ago
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