Help Desk Specialist
NuAxis Innovations
Help Desk SpecialistWe are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our passion. People are our purpose. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. We believe happy employees do amazing work, so join our team NOW. We are seeking a Help Desk Specialist to support enterprise users with a strong focus on end-user productivity tools and collaboration platforms.Key ResponsibilitiesProvide desktop and application support for enterprise usersTroubleshoot Microsoft 365, Google Workspace, and browser-based toolsManage AD accounts and permissionsSupport laptop/desktop imaging, reimaging, and deploymentsDiagnose LAN/WAN connectivity issuesProvide printer and peripheral supportSupport mobile devices (iOS/Android) and MDM enrollmentMaintain documentation and knowledge baseRequired Qualifications2+ years of Help Desk / IT Support experienceStrong knowledge of Microsoft 365 and Windows environmentsExperience with remote support tools and ticketing systemsPreferredExperience in enterprise/government environmentsITIL certificationDoes this opportunity sound like a fit for you? If so, join our talent community and click to apply now!
Vacancy posted 3 days ago
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