Room Attendant

Beacon Grand A Union Square Hotel

Since opening in 1928 as the iconic Sir Francis Drake Hotel, this landmark has been at the heart of San Francisco's cultural and social scene. Reborn in early 2022 as Beacon Grand, A Union Square Hotel, it has reclaimed its legendary status with thoughtful restoration, inspired design, and a renewed reputation for luxury and hospitality excellence. Recognized industry-wide for its transformative comeback, Beacon Grand has already earned acclaim for its elevated guest experience and standout public spaces, including award recognition for design, service, and culinary innovation.

Located in the beating heart of Union Square, Beacon Grand is more than a hotel, it's a cultural destination that blends storied heritage with contemporary style. From its beautifully reimagined guestrooms and suites to its celebrated dining venues and vibrant social spaces, Beacon Grand strikes the perfect balance of timeless elegance and modern energy. Above it all, the Starlite Room, long a legendary name in San Francisco nightlife, once again shines as an "anchor in the sky," drawing guests and locals alike with its elevated atmosphere and unforgettable views.

As cable cars rumble past the front doors and guests return to enjoy the next chapter of this historic address, Beacon Grand continues to evolve with fresh experiences, programming, and enhancements that keep it at the forefront of luxury hospitality. This is a once-in-a-generation opportunity to join a hand-picked team of hospitality innovators and play a central role in shaping the future of one of San Francisco's most celebrated hotels.

Job Summary

The Room Attendant plays a key role in delivering a refined and memorable guest experience by maintaining the highest standards of cleanliness, presentation, and personalized service in guest rooms and suites. This position ensures that every detail reflects the quality and character of a luxury hotel environment.

Essential Responsibilities

• Maintain the overall cleanliness, order, and condition of assigned guest rooms and corridors in accordance with luxury brand standards.
• Prepare rooms with meticulous attention to detail, including bed making, linen changes, dusting, vacuuming, bathroom sanitation, and replenishment of amenities.
• Greet guests in corridors and public spaces with a warm, courteous, and professional demeanor, offering assistance when appropriate.
• Anticipate guest needs where possible (e.g., extra towels, pillows, or amenities) and respond promptly to guest requests.
• Monitor and promptly report any maintenance issues or safety concerns; complete maintenance/repair work orders accurately as required.
• Notify the supervisor of any shortages of linens, amenities, or cleaning supplies to ensure uninterrupted service.
• Handle all guest property with discretion and care; turn in lost and found items immediately in accordance with hotel policy.
• Follow all safety, security, and sanitation procedures, including proper use and care of equipment and chemicals.
• Maintain organized and well-stocked housekeeping carts, closets, and storage areas.
• Review daily room assignments, arrival and departure lists, and special requests; prioritize work to ensure rooms are ready for check-in on time.
• Collaborate respectfully and effectively with fellow team members to support a positive, professional, and welcoming work environment.
• Communicate any unusual situations, guest feedback, or issues of significance promptly to the immediate supervisor.

Job Requirements

• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, as business levels require.
• Ability to stand, walk, bend, and reach for extended periods and to exert up to 50 pounds of force occasionally, and/or 25 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Strong attention to detail and time management skills, with the ability to meet strict timelines without compromising quality.
• Professional communication skills and a polished, service-oriented demeanor.
• Previous housekeeping experience in a hotel environment preferred; luxury or boutique hotel experience is a plus.
• Willingness to adhere to grooming and appearance standards consistent with a luxury hotel brand.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.