Senior Service Coordinator - HVAC

Job Description

Job Description

At NTD, we are proud of the superior craftsmanship of our work because it reflects who we are as individuals and as an organization. We believe in giving our team members the space to excel through training, focus on entrepreneurial spirit, ensuring accountability and clear communication. 

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Sr. Service Coordinator - HVAC Dispatch

NTD Mechanical – Mechanical Services Division

Location: Garland, TX
Employment Type: Full-Time
Department: Service
Reports To: Service Director

About NTD Mechanical

NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise.

As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance.

Position Summary

The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment.

What You'll Do

• Coordinate, schedule, and prioritize incoming service calls and work orders
• Dispatch technicians and monitor schedules for daily efficiency
• Communicate job updates and changes with field technicians
• Handle customer calls, emails, and service inquiries
• Maintain accurate documentation, reports, and digital job files
• Assist with invoicing and attaching required documentation
• Support service leadership with reports, planning, and workflow improvements

Required

• 1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction
• Strong multitasking, organizational, and communication skills
• Comfort using dispatching and/or scheduling tools, email, and document management systems
• Ability to stay calm and professional under pressure

Preferred

• Experience with Foundation or similar service management/ERP platforms
• Familiarity with HVAC terminology or commercial service workflows

• Medical, dental, and vision insurance.
• 100% company-paid life insurance ($50,000).
• 401(k) with discretionary company match.
• Paid time off:
  • 40 hours (1 week) after 6 months of employment
  • 80 hours (2 weeks) after 1 year
  • 120 hours (3 weeks) after 3 years
  • 160 hours (4 weeks) after 5 years
• 6 paid company holidays.
• Company-provided laptop (and iPad, if required).
• Professional development and growth opportunities.

Why Join the Family of Kelso Industries Companies?  

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.  

Here you will experience:   

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.  

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable. 

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day. 

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being. 

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business