Implementation Coordinator

Implementation CoordinatorAs the Implementation Coordinator, you will play a pivotal role in ensuring the seamless onboarding and rollout of franchise locations. Leveraging your exceptional organizational skills and attention to detail, while working closely with the Implementation Manager and other cross-functional departments, you will create and help coordinate the comprehensive Implementation Plans (IPs) to help guide the implementation process. As the Implementation Coordinator, you will embody our core values in your daily work. You will proactively help drive the implementation process, taking ownership of your tasks and responsibilities to ensure the successful completion of projects. Your strong teamwork and communication skills will facilitate collaboration across departments, yielding high quality results. With a commitment to accountability and integrity, you will ensure the implementation documentation and processes meet the highest standards. This is a mainly remote position reporting directly to the Implementation Manager.The essential duties and responsibilities include, but are not limited to the following:Actively engage in daily virtual meetings with the Implementation Team, franchisees, and cross-functional stakeholders to provide support and facilitate progress on implementation initiativesCoordinate Implementation Plans for franchise locationsCommunicate effectively and efficiently with all stakeholders and departmentsUtilize Salesforce and Google Sheets as the primary tools for case management, record-keeping, and implementation status tracking. Auditing and updating as needed.Coordinate with other departments to ensure a smooth and efficient rollout of operations for franchise locationsRequest information and follow up with stakeholders and departments in a professional and timely mannerFacilitate introductions to establish connections between franchisees, vendors, and internal departments, including followup to confirmation of completionRegularly audit and perform quality checks on key implementation spreadsheets, resolving issues as neededCoordinate the organization and filing of franchise implementation documentation, such as forms and acknowledgments, in the designated cloud storage and CRM systemsProactively manage the implementation team's shared email account, triaging incoming messages and routing them to the appropriate stakeholdersAddress and respond to franchisee email inquiries ensuring consistent and accurate responses through partnering with the Implementation TeamRequired Skills/Abilities:1-3 years of experience in a project coordination or implementation role preferredStrong organizational and time management skills to meet deadlines in a fast paced environmentExcellent communication and interpersonal skills including but not limited to phone and email etiquetteProblem-solving mindset to identify and troubleshoot issues proactivelyKnowledge of Microsoft Office and Google SuiteExperience with Salesforce a plusAble to handle multiple tasks or projects at one time meeting assigned deadlinesAbility to establish and maintain effective working relationships fostering teamworkStrong customer service-oriented approach and ability to effectively communicate with internal and external stakeholdersStrong attention to detail with a proactive approach to follow-throughPhysical Demands and Work Environment:Office environmentProlonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.Less than 10% on-site events at our home office in AtlantaFlexible work from home options available.Compensation: $22.00 - $24.00 per hour