Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Service Leader

Chipotle Mexican Grill

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

WHAT YOU'LL DO

  • In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to:

  • Making sure great tasting, high quality food is served

  • Helping to resolve food quality issues

  • Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed

  • Helping to resolve customer incidents and working to ensure positive customer experiences

  • Helping to monitor crew breaks, shift changes, shift meetings, and line schedules

  • Developing and cross training all front of house Crew

  • Assisting with Crew performance reviews

  • Developing future Service Leaders

  • Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork

  • Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary

  • Ensuring the proper quantity of supplies are available as needed

WHAT YOU'LL BRING TO THE TABLE

  • Be able to understand and articulate Chipotle's Food With Integrity philosophy

  • Have knowledge and experience of cash handling policies and procedures

  • Have knowledge of Food Safety and health department matters

  • Have familiarity with office paperwork

  • Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

  • Have a high school diploma

  • Have restaurant experience

WHAT'S IN IT FOR YOU

  • Tuition assistance (100% coverage for select degrees or up to $5,250/year)

  • Free food (yes, really FREE)

  • Medical, dental, and vision insurance

  • Digital Tips

  • Paid time off

  • Holiday closures

  • Competitive compensation

  • Opportunities for advancement (80% of managers started as Crew)

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit .

Chipotle Mexican Grill is an equal opportunity employer committed to fair employment practices at all levels of the organization without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by applicable law. As a values-driven, people-first company, we are committed to fostering a workplace where all individuals are treated with respect and have the opportunity to realize their full potential. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact View email address on click.appcast.io if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Vacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the Service Leader in Willoughby Hills, OH vacancy
  •  ...learn, evolve, and shape what comes next on our mission to make better food accessible to everyone. THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that... 
    Suggested
    Work at office
    Local area
    Shift work

    Chipotle Mexican Grill

    Mayfield Village, OH
    23 hours ago
  • Chipotle - 28151 Chardon Road - Responsibilities: Making sure great tasting, high quality food is served; Helping to resolve food quality issues; Supporting food safety including hand washing, glove changes, time and temperature monitoring, shelf life monitoring, and Daily...
    Suggested
    Shift work

    Chipotle

    Wickliffe, OH
    4 days ago
  • Chipotle - 36200 Euclid Avenue - Responsibilities: Make sure great tasting, high quality food is served; Help to resolve food quality issues; Support food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary...
    Suggested

    Chipotle

    Willoughby, OH
    3 days ago
  •  ...experience by ensuring safe and quality food is prepared and served; Training and developing the restaurant crew to provide good customer service; Monitoring line equipment and ensuring proper line operations; Assisting with office administration duties including banking, cash... 
    Suggested
    Work at office
    Shift work

    Chipotle

    Mentor, OH
    3 days ago
  •  ...safety including hand washing, glove changes, time and temperature checks, shelf lives, and Daily Food Safety Checklist; Assist with crew breaks, shift changes, and line schedules; Develop future Service Leaders and assist with office administration duties as needed... 
    Suggested
    Work at office
    Shift work

    Chipotle

    Mentor, OH
    3 days ago
  • Windsor Laurelwood Center for Behavioral Health in Willoughby, Ohio seeks a Receptionist/Operator to greet visitors, manage calls, and support daily hospital operations in a courteous, professional manner. The role emphasizes accurate log maintenance and strong patient-...

    Clive Behavioral

    Willoughby, OH
    2 days ago
  • Texas Roadhouse is seeking a Service Manager to oversee all Front of House daily operations, manage FOH employees, and ensure Legendary Food and Legendary Service for guests. You will drive sales, ensure compliance with policies, and lead training and performance reviews... 

    Texas Roadhouse, Inc.

    Willoughby, OH
    23 hours ago
  • Lowe's store in Willoughby, OH is hiring for a customer service/merchandising role. You will support daily store operations, assist customers, and work with the Merchandising Service team to prioritize and execute resets and displays. The position emphasizes safe, efficient... 

    Lowe's

    Willoughby, OH
    4 days ago
  • Signature Health in Ohio is seeking a Supervisor, Behavioral Health Services to provide clinical direction for a team of treatment providers including counseling, case management and peer support professionals. Reporting to the Manager, BH Services, you will oversee 12... 

    Signature Health, Inc.

    Willoughby, OH
    1 day ago
  •  ...Key Responsibilities Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs. Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according... 
    Local area

    Lowe's

    Willoughby, OH
    4 days ago
  • LensCrafters in Mentor, OH is seeking a part-time Licensed Optician to deliver legendary customer service and craft high-quality eyewear that meets customers' needs. You will welcome customers, take precise measurements, fit frames, and use tablet tools, while staying current... 
    Part time

    Certification TOGAF

    Mentor, OH
    3 days ago
  •  ...Environmental Services Department ManagerJoin Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you... 
    Local area
    Shift work

    Healthcare Services Group

    Mayfield Village, OH
    1 day ago
  •  ...Overview Role: Environmental Services Department Manager Join Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. At HCSG, we are passionate about positively impacting the communities... 
    Full time
    Local area
    Shift work

    Healthcare Services Group

    Mayfield Village, OH
    3 days ago
  •  ...Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising... 

    Home Depot

    Highland Heights, OH
    1 day ago
  •  ...setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales... 
    Temporary work
    Local area
    Flexible hours
    Shift work

    McDonald's

    Willoughby, OH
    1 day ago
  •  ...to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more... 
    Local area

    Savers | Value Village

    Eastlake, OH
    3 days ago
  • $19 - $33.17 per hour

     ...for their Taco Bell unit in Euclid, OH. The RGM will lead operations, enforce cleanliness and efficiency, and ensure excellent guest service while managing staff. Requirements include a high school diploma or GED, leadership experience in a supervisory role, and open... 
    Hourly pay

    Anchor Point Management Group

    Euclid, OH
    4 days ago
  •  ...Front End Service Team Supervisor WM Supercenter #2362 1868 Warrensville Center Rd South Euclid, OH 44121-2686 CP-2362-9027 $20.00 - $33.00/hr* Full time Shifts may vary Role Summary Front End Service associates are focused on compliance and customer service.... 
    Hourly pay
    Minimum wage
    Full time
    Temporary work
    Part time
    Shift work
    Weekend work
    Afternoon shift

    Walmart

    South Euclid, OH
    3 days ago
  •  ...leading player in the U.S. confections industry. Lolli & Pops Service Lead/Keyholder Joining our team will be the sweetest decision you...  ...and member of the leadership team. Our management team leaders are passionate, adaptable go-getters who care deeply about their... 
    Part time
    Flexible hours

    Ampersand Brands

    Beachwood, OH
    2 days ago
  • Sodexo in Beachwood, Ohio, is seeking a hands‑on leader to oversee frontline teams delivering safe, compliant environmental services. You will manage daily operations, guide staff development, and uphold high standards that create clean, welcoming environments. The role... 

    Sodexo

    Beachwood, OH
    3 days ago
  • $14.5 - $15 per hour

     ...experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains... 
    Hourly pay
    Temporary work
    Local area
    Home office
    Flexible hours
    Night shift

    NBMBAA INC

    Willoughby, OH
    2 days ago
  • Director, Global Pilot OperationsShape the Future with Us. At Lubrizol, we're bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability...
    Full time
    Work at office
    Remote work
    Flexible hours

    The Lubrizol Corporation

    Wickliffe, OH
    3 days ago
  • $16.5 per hour

     ...maintenance, technician and IT needs Partner with Customer Service Center on resolving customer service concerns Review guest accounts...  ...Plan ~ Long-Term Career Opportunities - Many of our leaders have been promoted within our own company. When you start at The... 
    Hourly pay
    Weekly pay
    Full time
    Temporary work
    Work at office
    Weekday work

    Ashley | The Wellsville Group

    Eastlake, OH
    23 hours ago
  •  ...Chagrin Falls, OH is seeking an Office Manager to join their winning team. You will build relationships, deliver exceptional customer service, and help grow the business through value-based conversations and a remarkable customer experience. If you are a motivated self-... 
    Work at office

    George Dadas - State Farm Agent

    Chagrin Falls, Cuyahoga County, OH
    1 day ago
  •  ...including Lead/Dispensary Agents, inventory leads, and security staff. The role requires 1-2 years in management, strong customer service, cash and inventory control, and adherence to state guidelines. A comprehensive benefits package is offered, including health insurance... 

    Acreage Holdings

    Wickliffe, OH
    4 days ago
  • Lone Star Apple, LLC. is seeking a Restaurant Manager in Eastlake, Ohio. The manager will be responsible for overseeing daily operations, ensuring high guest satisfaction, and maintaining food safety standards. Candidates must have a high school diploma, be at least 18 ...

    Lone Star Apple, LLC.

    Eastlake, OH
    1 day ago
  • $20.5 - $30.05 per hour

     ...about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest growing companies in...  ...Skills, and Abilities· Must maintain the highest level of customer service at all times.· Ability to adapt to the ever changing high... 
    Full time
    Part time
    Shift work

    Fresh Thyme Market

    Pepper Pike, OH
    1 day ago
  •  ...setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales... 
    Temporary work
    Local area
    Flexible hours
    Shift work

    McDonald's

    Euclid, OH
    2 days ago
  •  ...embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care. The Service Manager assists in organizing and... 
    Work at office
    Local area
    Night shift
    Weekend work
    Afternoon shift

    Ohio Living

    Willoughby, OH
    2 days ago
  • Lolli & Pops, part of Ampersand Brands, seeks a part-time Service Lead/Keyholder to join our first-rate team. You will be a keyholder and help guide daily store operations, guest engagement, and product knowledge sharing. You’ll lead by example, coach teammates, and support... 
    Part time
    Flexible hours

    Ampersand Brands

    Beachwood, OH
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Leader. Be the first to apply!