HOA Client Services Specialist

HOA Client Services Specialist

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation's premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. The bank also serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet.

The Client Service Specialist is a pivotal member of the HOA Services Organization. This representative will play a key role in client satisfaction and client retention by supporting a multi-billion dollar client base consisting of HOA Property Management companies. These Property Management companies are seeking support with payment/depository research, copies of statements and website navigation of our proprietary technology, the HOA Platform.

Front line client service support. Provide phone support to client(s) via inbound calls. Must exercise independent judgement and discretion on matters of significance to both the client and the bank. This requires the ability to interpret and implement bank policies and procedures, while balancing that with the needs of the client. Have a strong understanding of HOA Client Service and Bank's policy & procedures. Possess strong discernment and be risk adverse, when processing client monetary requests. Provide website navigation and low-level technical support. Complete client requests in a timely manner that's governed by our established service level agreements. Process monetary transactions for customer accounts. Process account maintenance/updates & corrections on IBS. Strong knowledge of the Bank's services and products for client support. Provide research assistance and information to customers. Resolve customer disputes by using independent judgment and knowledge of bank policies and procedures. Must possess overwhelming curiosity of understanding the mechanics of HOA business and exploring solutions for our clients. Relentless follow up and prioritization skill set is required. Must possess great communication skills verbally and written to communicate research findings to clients on remittance or depository items. Must be able to handle tight deadlines on requests, specifically fraud intake requests. Follow all established policies and procedures. Perform other duties and projects as assigned.

Required: 3-5 years' work experience in Financial Institutions. 1-2 years' work experience in Customer Service preferred. 1-2 years' work experience in Call Center preferred. 2-3 years' work experience in Banking Branch preferred. Required: High School or equivalent Associate's degree preferred. HOA Banking experience preferred. Extremely knowledgeable on banking processes, chargebacks and returns preferred. Able to complete work daily under tight deadlines Branch teller skills Great multi-tasker Ability to communicate appropriately and effectively with all members of the organization Highly self-motivated and ability to work independently Proven analytical, evaluative, and problem-solving abilities Ability to handle multiple projects and work in a collaborative setting Amazing interpersonal skills and team player Great influence on others Excellent written and verbal communication skills Strong proficiency with MS Office suite required (MS Word, Excel and PowerPoint) High School diploma or equivalent required.