Practice Assistant II

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Make a Difference in Every Patient’s Experience

Join the North End Health Center as a Practice Assistant II and help create a welcoming, efficient experience for patients and care teams. In this onsite role, you will support daily practice operations, coordinate patient visits, and serve as a key point of contact throughout the scheduling, check-in, and check-out process.

What You’ll Do

• Schedule appointments, maintain records, and support patient check-in and check-out.

• Greet and assist patients, answer calls, respond to routine questions, and take accurate messages.

• Process billing forms, collect co-payments when required, and scan documents into the patient medical record in EPIC.

• Coordinate medical records and lab results, distribute mail and faxes, and prepare forms, schedules, memos, and other materials.

• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.

• Serve as an EPIC super user for scheduling, registration, and billing systems; training is provided.

• Assist and train colleagues and, at an advanced competency level, support specialized functions such as surgical scheduling and schedule changes or blocking.

Qualifications What You’ll Bring

Two to three years of office experience required. Bilingual Spanish language skills. Proficiency with Microsoft Office and common office procedures, including filing, copying, scanning, printing, and faxing. Strong written and verbal communication skills, including the ability to compose professional emails, memos, and letters. Excellent organization and time management skills, with the ability to manage multiple priorities, follow established protocols, and resolve routine issues. Comfort using phone systems and learning scheduling, registration, and billing workflows. Additional Job Details (if applicable) Location:

North End Health Center

Schedule:

40 hours per week, days, onsite

Compensation:

Starting at $20.00 per hour, with increases based on relevant years of experience

Benefits:

Medical, dental, and vision coverage; 403(b) retirement plan; tuition reimbursement; discounted MBTA pass; and more Remote Type Onsite

Work Location 15-33 Tufts Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range - /

Grade 3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.